Caroline Harper
Covington
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Tactful and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
20
20
years of professional experience
Work History
Team Leader
Covington/Newton 911 Communications Center
06.2011 - Current
- Professionally handling a high volume of telephone calls and radio transmissions
- Supervising daily operation of communication center and employees
- Proficient writing and typing skills
- Maintaining confidentiality
- Conducting Quality Assurance Reviews
- Gathering, recording data and preparing, distributing monthly statistical reports
- Appraising employees' performance
- Receiving and addressing complaints
- Proficient in using a CAD system
- Managing timesheets for payroll
- Recruiting and training new radio operators
- Participating in CALEA on-site & web based assessments
Teller
SunTrust Bank
11.2008 - 06.2011
- Communication with bank customers, independently recording transactions promptly, accurately and in compliance with banking regulations
Communications Officer
City of Conyers Police Department
03.2005 - 06.2008
- Carrying out duties of a 911 dispatcher including:
- Handling a high volume of incoming/outgoing telephone calls and radio transmissions
- Maintaining confidentiality
- Updating the computer Aided Dispatch (CAD) and local business information
- Training new communications officers
Education
High School Diploma -
Salem High School
Conyers, GA05-2003
Awards
- Covington Police Departmental Commendation, 2023
- Employee of the Year, 2020
- Covington Police Meritorious Service Award, 2018
- The C.A.R.E.S. Award, 2018
- VFW Outstanding Public Servant for Newton County, 2014
- City of Covington 911 Center - Rookie of the Year, 2013
- City of Covington 911 Center - Employee of the Quarter, 2013
- Certification of Appreciation (Assisting with birth delivery over 911 line), 2012
Relevant Professional Training
- GA Crisis Intervention Team Training, 2020
- Mental Health First Aid, 2019
- Supervision Level III, 2018
- Communications Training Officer, 2016
- Communications Skills, 2015
- Supervision Level II, 2014
- Supervision Level I, 2013
- Stress Management, 2013
- Basic Communications Officer, 2005
Timeline
Team Leader
Covington/Newton 911 Communications Center
06.2011 - Current
Teller
SunTrust Bank
11.2008 - 06.2011
Communications Officer
City of Conyers Police Department
03.2005 - 06.2008
High School Diploma -
Salem High School
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