CAROLYN HENLEY
Athens
Summary
Certified Clinical Medical Assistant (CCMA, NHA) with hospital volunteer experience supporting nurses and caring for patients in acute care settings. Strong foundation in patient intake support, vital signs, infection control, HIPAA compliance, patient transport, clinical documentation principles, and compassionate communication. Known for professionalism, organization, and providing exceptional patient-centered care in fast-paced healthcare environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Volunteer – Post-Anesthesia Care Unit (PACU)
Piedmont Hospital
06.2026 - Current
- Support nursing staff in delivering safe, compassionate postoperative care.
- Assist with patient positioning, comfort, mobility, and recovery needs.
- Prepare patient care spaces and maintain stocked clinical supplies.
- Observe infection prevention protocols and HIPAA standards.
- Communicate patient concerns promptly to licensed staff.
- Contribute to efficient workflow in a high-acuity clinical environment.
Patient Care Volunteer – Patient Transportation & Information
Piedmont Hospital
06.2026 - Current
- Safely transport patients via wheelchair between units, testing areas, and discharge.
- Coordinate with nursing and ancillary departments to optimize patient flow.
- Provide compassionate assistance and directions to patients and families.
- Maintain professionalism and confidentiality in all patient interactions.
Server
George's Lowcountry Table
08.2023 - Current
- Deliver exceptional customer service, multitask efficiently, and communicate effectively in a fast-paced environment.
Patient Care Volunteer/Hippotherapy Assistant
Oconee Therapeutic Riding Center
08.2023 - 05.2024
- Assisted licensed physical therapists during rehabilitation sessions.
- Supported safe transfers, positioning, gait assistance, and therapeutic exercises.
- Monitored patient tolerance and reported observations to supervising therapists.
Education
Bachelor of Science - Psychology, Biomedical Physiology | Emphasis in Neuroscience
University of Georgia
Athens, GA12-2025
Skills
- Patient Intake
- Vital Signs
- Infection Control
- HIPAA Compliance
- EHR/EMR Familiarity
- Medical Terminology
- Patient Education
- Clinical Documentation
- Specimen Collection Knowledge
- EKG Knowledge
- Venipuncture/Capillary Collection Knowledge
- Room Preparation
- Patient Safety
- Team Collaboration
Certification
- Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association
- Basic Life Support (BLS)- American Health Training
- CPR & First Aid- American Health Training
Timeline
Patient Care Volunteer – Post-Anesthesia Care Unit (PACU)
Piedmont Hospital
06.2026 - Current
Patient Care Volunteer – Patient Transportation & Information
Piedmont Hospital
06.2026 - Current
Server
George's Lowcountry Table
08.2023 - Current
Patient Care Volunteer/Hippotherapy Assistant
Oconee Therapeutic Riding Center
08.2023 - 05.2024
Bachelor of Science - Psychology, Biomedical Physiology | Emphasis in Neuroscience
University of Georgia