Carolyn Mueller
Cornelia
Summary
As a Service Request Handler at AT&T for more than 15 years, I have a proven track record in enhancing team productivity through effective training and mentorship. Skilled in task prioritization and relationship building, I successfully managed multiple projects, reducing processing time and minimizing delays. Committed to excellence in customer service and organizational efficiency.
Overview
16
16
years of professional experience
Work History
Service Request Handler
AT&T
04.2009 - 04.2025
- Processed and managed voice and data service requests submitted by the State of Ga account
- Trained and mentored new hires and teammates, enhancing team productivity and cohesion. Included detailed training plans and reviewing work for accuracy.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Frequently shared best practices with teammates that reduced processing time on daily work.
- Designed and developed methods and procedures and maintained as processes changed.
- Coordinated with third party vendors for installation of customer service
- Published a report by-weekly that Identified missed intervals across the orgainization in an effort to minimize additional delays.
- Tracked project and team member by publishing a report by-weekly that identified missed intervals quickly intervene in mistakes or delays.
Education
MD Collins
College Park, GASkills
- Customer service
- Task delegation
- Organizational skills
- Team collaboration
- Excellent communication
- Reliability
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Goal setting
Timeline
Service Request Handler
AT&T
04.2009 - 04.2025
MD Collins
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