Carolyn (Nicole) Flowers
Fairmount
Summary
Accomplished Client Support Supervisor with a proven track record at Premier Radiology, enhancing client satisfaction through expert complaint handling and empathetic support. Skilled in team management and problem-solving, I excel in creating positive work environments and building strong client relationships. My leadership ensures efficient workflow and exceptional communication, driving goal-oriented results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Support Supervisor
Premier Radiology
05.2023 - Current
- Improved client satisfaction by addressing and resolving concerns with a professional, empathetic approach.
- Actively participated in team meetings, sharing knowledge, insights, and best practices for efficient problem solving.
- Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
- Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Client Support Supervisor
The Radiology Group
10.2020 - 05.2023
- Maintained a high level of professionalism while managing sensitive and confidential information.
- Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
CNA Nursing School of Calhoun
Calhoun, GAHigh School Diploma -
Sonoraville High School
Calhoun, GA05.2018
Skills
- Team Management
- Complaint Handling
- Problem-Solving
- Multitasking
- Adaptability and Flexibility
- Assigning cases
- Resolving IT issues for radiologist and clients
- Password Resets
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Timeline
Client Support Supervisor
Premier Radiology
05.2023 - Current
Client Support Supervisor
The Radiology Group
10.2020 - 05.2023
CNA Nursing School of Calhoun
High School Diploma -
Sonoraville High School
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
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