Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
Generic

CARRIE A. SMITH

Columbus

Summary

Dependable professional offering versatile skills such as verbal and written communication, flexibility, and prioritizing. Thrives independently or as part of a team while working in a fast-paced work environment. Recognized for performing exceptionally and demonstrating hard work on the job. Exceeds expectations to help achieve company goals in a timely manner. Serves as an advocate for customers, willing to listen and find creative solutions to address and resolve customers questions, issues, or concerns. Effective planner and problem solver known to adapt to change. Effective communicator with the ability to speak clearly, maintain a positive tone, write clearly, accurately, and professionally. Trusted by management to provide team leadership and to ensure the job gets done efficiently.

Overview

15
15
years of professional experience

Work History

Operation Senior Specialist II

JP Morgan Chase
10.2019 - 08.2023
  • Determines the source of problems and works to resolve them, acts as a resource for newer or more junior staff members
  • Acts as an escalation point for less senior specialists for complex issues or transactions, providing guidance and training as needed
  • Resolves customer issues using multiple resources and records
  • Quickly communicates and escalates issues that prevent meeting individual and department goals
  • Interact with customers to obtain required information
  • Record findings, provide accurate and credible supporting documentation as required
  • Use knowledge of email systems, sufficient to communicate with both internal and external contacts.

Associate Banker

JP Morgan Chase
03.2015 - 10.2019
  • Exhibited strong customer service skills, presented consumer-bank focused products and services while proactively educating clients on utilizing available access channels
  • Proactively collaborated with others to help customers and satisfy their needs
  • Provided proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
  • Ensured financial transactions were completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
  • Helped build relationships with customers by connecting them with team members who could help them address their financial needs
  • Engaged clients by welcoming them warmly with a pleasant demeanor, using the clients name, whenever possible, and thanking them for doing business with Chase.

Assistant Manager, Polaris Fashion Place

09.2008 - 07.2014
  • Trained and assisted in the coaching and development of thirteen associates
  • Managed employee schedules; conducted performance reviews and enforced disciplinary actions
  • Monitored and maintaining suitable store inventory levels
  • Assisted with the development of new sales and recruitment strategies
  • Maintaining a clean, organized and aesthetically pleasing store front.

Education

High School Diploma -

Upper Scioto Valley High School
Mc Guffey, OH
05.1989

Skills

  • Time Management
  • Interpersonal Skills
  • Financial Terminology
  • Generating Reports
  • Decision Making
  • Problem Solving

Professional Highlights

  • Proven Proficient in strategic analysis; ability to conduct complex analysis under tight timelines
  • Recognized for maintaining positive energy, enthusiasm, and detail orientation to manage and/or produce high-quality, high-volume analytical deliverables
  • Flexible and quick learner, willing to adapt to changing customer and business needs
  • Task oriented and detail minded; completes assignments to the fullest while staying focused to and thoughtful decisions

Timeline

Operation Senior Specialist II

JP Morgan Chase
10.2019 - 08.2023

Associate Banker

JP Morgan Chase
03.2015 - 10.2019

Assistant Manager, Polaris Fashion Place

09.2008 - 07.2014

High School Diploma -

Upper Scioto Valley High School
CARRIE A. SMITH