Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Drew Stevens

Lagrange

Summary

Professional with strong background in customer relations and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Assistant Parts Manager

LaGrange Toyota
12.2021 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
  • Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
  • Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.

Business Development Manager

Surge Staffing
10.2020 - 12.2021
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.

Call Center Manager

Woolfson Eye Institute
11.2014 - 10.2020
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Established and oversaw performance targets for call center associates.
  • Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
  • Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
  • Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
  • Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.

Medical Receptionist

Absolute Medical Equipment
08.2005 - 09.2011
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced office efficiency by processing and filing incoming medical records in a timely manner.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Associate of Arts - Business Administration

West Georgia Technical College
La Grange, GA
06-2006

Skills

  • Critical thinking
  • Customer service
  • Data entry
  • Customer satisfaction
  • Team leadership
  • Time management
  • Decision-making
  • Client relationship building

Timeline

Assistant Parts Manager

LaGrange Toyota
12.2021 - Current

Business Development Manager

Surge Staffing
10.2020 - 12.2021

Call Center Manager

Woolfson Eye Institute
11.2014 - 10.2020

Medical Receptionist

Absolute Medical Equipment
08.2005 - 09.2011

Associate of Arts - Business Administration

West Georgia Technical College

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Carrie Drew Stevens