Carson Cushwa
Atlanta
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to all guests and team members in any capacity. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Front of House Director
CHICK-FIL-A PEACHTREE AT COLLIER
02.2018 - Current
- Monitor food, labor and paper costs to ensure maximum profitability and regulate problematic areas
- Create systems to train and evaluate new hires to incorporate them into leadership development
- Participate in daily operations and handle any disciplinary measures
- Address guest concerns and resolve all issues to guests' satisfaction.
- Analyze guest feedback and implement strategies to improve guest satisfaction.
Director of Operations
CHICK-FIL-A SNELLVILLE
06.2017 - 01.2018
- Maintained close relationships with our suppliers and ensured quality and consistency of product
- Ordered and managed inventory to minimize waste
- Responded to guest complaints and anticipated their unstated needs
- Contributed to daily operations and performed varying evaluations to coordinate aligned expectations
Shift Leader
CHICK-FIL-A SNELLVILLE
07.2015 - 01.2018
- Created successful shift plans, adjusting team member line-up to adapt to business
- Held team members accountable during shift by coaching to improve performance and align expectations
- Participated in leadership meetings to develop new policies and procedures
- Executed daily opening and closing procedures to maintain a clean and safe work environment
Education
High School Diploma -
BROOKWOOD HIGHSCHOOL
SNELLVILLE, GA05.2017
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GEORGIA STATE UNIVERSITY
ATLANTA, GA08.2019
Skills
- POS system operations
- Health code enforcement
- Quality control
- Service prioritization
- Training and coaching
- Assignment delegation
- Staff motivation
- Guest relations
- Time tracking
- Team building
Timeline
Front of House Director
CHICK-FIL-A PEACHTREE AT COLLIER
02.2018 - Current
Director of Operations
CHICK-FIL-A SNELLVILLE
06.2017 - 01.2018
Shift Leader
CHICK-FIL-A SNELLVILLE
07.2015 - 01.2018
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GEORGIA STATE UNIVERSITY
High School Diploma -
BROOKWOOD HIGHSCHOOL
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