Carson Hickox
Brunswick
Summary
Dependable, self-motivated, and maintaining a positive attitude are key attributes that define my work ethic. Embracing constructive criticism as an opportunity for personal and professional growth has enabled me to adapt and excel in my career.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
06.2024 - Current
- Maintains a clean and organized workspace for better productivity and safety.
- Creates a welcoming atmosphere by greeting customers with a friendly demeanor and swift service.
- Contributes to a positive team environment through effective communication, acknowledgements, and collaboration with partners.
- Manages time effectively to balance both front-of-house tasks and back-of-house responsibilities while also creating genuine connections with each customer.
- Supports training efforts for new hires, sharing knowledge of coffee making techniques, customer service standards, and acting as a role model for the barista approach.
- Preforms accurate cash handling and efficient use of the point-of-sale system.
- Supports Shift Supervisor with A.M. food inventory counts.
Patient Care Coordinator
Surfside Kids Pediatric Dentistry
02.2024 - 06.2024
- Scheduling and creating new patient accounts in a timely manner when their referrals are received
- Calculated copay and coinsurance rates.
- Reviewed and verified accuracy of charts.
- Maximized clinic productivity through efficient patient recall strategies.
- Handled expected number of calls daily.
Office Assistant
Advance Rehabilitation Physical Therapy
07.2021 - 02.2024
- Scheduling and creating new patient accounts in a timely manner when their referrals are received
- Verify insurance both on the phone and online
- Manage authorization processes for patient treatments.
- Provided one-on-one insurance guidance for new patients, ensuring clarity on financial responsibilities prior to treatment.
- Managed calculations for copay and coinsurance.
- Auditing current and past patient charts for accuracy.
Shift Supervisor and Certified Barista
Starbucks
07.2018 - 01.2021
- Facilitated employee development by overseeing task delegation.
- Utilizing the POS system to check our customers, parring tills, verifying safe, daily deposits, and making change orders.
- Oversaw proper functioning and stocking of stations.
- Partnered with barista team to ensure timely and correct task execution.
- Setting up floor plans and managing employee breaks.
Education
High School -
Brantley County High School
01.2015
Skills
- Interpersonal relations
- Motivational leadership
- Policy and procedure enforcement
- Positive attitude
- Continuous improvement
- Team player
- Adaptive and creative
- Customer-oriented
- Money handling and fiscal responsibilities
References
- Ben Johnson- Former Supervisor- 912-571-5036
- Tracie Aspinwall- Former Office Manager- 912-602-2147
- Brittany Taylor- Former Office Manager- 912-506-8040
Timeline
Barista
Starbucks
06.2024 - Current
Patient Care Coordinator
Surfside Kids Pediatric Dentistry
02.2024 - 06.2024
Office Assistant
Advance Rehabilitation Physical Therapy
07.2021 - 02.2024
Shift Supervisor and Certified Barista
Starbucks
07.2018 - 01.2021
High School -
Brantley County High School
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