Carter Fields
Alpharetta
Summary
Ambitious Hospitality Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Director
St Ives Country Club
03.2024 - Current
- Monitored industry trends to remain current with evolving culinary techniques, presentation styles, and consumer preferences for continuous improvement of offerings.
- Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
- Maximized profitability with strategic menu pricing and comprehensive inventory management systems.
- Maintained compliance with local health department regulations through regular staff training and facility inspections.
- Managed Northstar POS software to ensure correct function and pricing for different menu items and categories
Traveling Manager
Kona Grill at Avalon
01.2022 - 02.2024
- Travel to Kona Grill locations across the country and assist in leading their staff
- Answer all customer service issues in a respectful manner ensuring customer satisfaction
- Maintain staff by selecting, orienting, and training employees
- Proficient use of HotSchedules to organize 30 staff members' schedules ensuring maximum productivity for a high-volume environment
- Monitor food preparation to ensure all orders are prepared and presented in an acceptable manner
- Maintain a clean dining room with effective oversight of server assignments
- Schedule and receive inventory each week, checking delivery contents to verify product quality and quantity
- Mentored junior managers by sharing best practices in travel management, contributing to their professional development as future leaders within the organization.
Bartender
Kona Grill at Avalon
01.2021 - 01.2022
- Mixed and served alcoholic beverages as per customer requests and suggested the best specials to new customers
- Consistently provided efficient service, managed payments, and maintained customer satisfaction in a high volume, high stress environment
- Established excellent customer relations by anticipating their needs, establishing rapport, and resolving any issues in a timely manner
- Conducted monthly inventories to maintain supply of bar necessities
Server
Kona Grill at Avalon
11.2020 - 01.2021
- Provided excellent customer service while greeting customers and taking orders
- Made food and drink suggestions based on customer preferences and ensured any food allergies would be accommodated
- Ensured tables were clean and silverware was placed neatly at all times
- Coordinated with other servers and kitchen staff to elevate each customer's dining experience
- Maintained accurate entry of all orders using Aloha POS functions
- Promoted to Lead Closer, ensuring the restaurant was properly reset each night by overseeing and assigning closing responsibilities to coworkers
Server Assistant, Food Runner, Expo
Coletta Italian Food and Wine at Avalon
03.2018 - 10.2020
- Efficiently communicated with kitchen and dining staff in a stressful, fast-paced environment
- Controlled the output of food orders and clarified modifications with kitchen staff to ensure all food was being prepared correctly and in a timely manner
- Delivered food to customer's tables, notifying the kitchen staff of any complaints to correct the order and maintain customer satisfaction
- Assisted bartenders with cleaning and organizing glassware, serving drinks, and inputting orders
- Assisted servers with clearing and sanitizing tables
Team member
Chick Fil A at Avalon
03.2017 - 06.2018
- Maintained all front-of-house positions including drive-through cashier, front cashier, drive-through bagger, and guest relations
- Communicated with guests over the phone and face-to-face ensuring customer satisfaction
- Served all guests with kindness, compassion, and understanding
- Filled orders over the drive-through headset and distributed food through the drive-through window in a timely manner
Education
Associate of Arts - Music
Kennesaw State University
Kennesaw, GA01.2020
High School Diploma -
Cambridge High School
Alpharetta, GA01.2018
Skills
- Decision Making
- Detail Oriented
- Customer Service
- Money Management
- Team player
- Strong Communication
- Time Management
- Organization
- Empathy
- Food and Beverage Operations
- Labor Management
- Hospitality Management
References
Available upon request
Certification
- Serve It Up Safe! Certification – Serve It Up Safe!.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Food and Beverage Director
St Ives Country Club
03.2024 - Current
Traveling Manager
Kona Grill at Avalon
01.2022 - 02.2024
Bartender
Kona Grill at Avalon
01.2021 - 01.2022
Server
Kona Grill at Avalon
11.2020 - 01.2021
Server Assistant, Food Runner, Expo
Coletta Italian Food and Wine at Avalon
03.2018 - 10.2020
Team member
Chick Fil A at Avalon
03.2017 - 06.2018
Associate of Arts - Music
Kennesaw State University
High School Diploma -
Cambridge High School
- Serve It Up Safe! Certification – Serve It Up Safe!.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
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