Casey Bell
Atlanta
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in team management and profitability optimization. Proven track record in project planning and supply chain management, leading to significant cost reductions. Adept at fostering employee development and enhancing customer service, ensuring compliance with company standards and operational excellence.
Overview
15
15
years of professional experience
Work History
Area Supervisor
McDonald's
10.2024 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Tracked hours and inventory usage, and prepared associated reports.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Planned sequence of operations and established schedule.
- Conducted routine inspections to check quality and compliance with established specifications.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Multi-Unit General Manager
McDonalds
08.2019 - 10.2024
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
People Department Manager
McDonald's
03.2018 - 08.2019
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Kitchen Department Manager
McDonald's
01.2016 - 03.2018
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Shift Manager
McDonald's
02.2014 - 01.2016
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained and mentored new employees to maximize team performance.
Crew Member
McDonald's
03.2010 - 02.2014
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ09-2027
High School Diploma -
Hemingway High School
Hemingway, SC05-2012
Skills
- Supply chain distribution
- Continuous improvements
- Customer service oversight
- Project planning
- Team management
- Profitability optimization
- Supply chain management
- Cost reduction
- Company policy implementation
- Production management
- Directing workers
- Risk analysis
Timeline
Area Supervisor
McDonald's
10.2024 - Current
Multi-Unit General Manager
McDonalds
08.2019 - 10.2024
People Department Manager
McDonald's
03.2018 - 08.2019
Kitchen Department Manager
McDonald's
01.2016 - 03.2018
Shift Manager
McDonald's
02.2014 - 01.2016
Crew Member
McDonald's
03.2010 - 02.2014
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Hemingway High School
Similar Profiles
Kelly IbarraKelly Ibarra
Crew Member at McDonald'sCrew Member at McDonald's
Catina GoodmanCatina Goodman
People Department Manager at McDonald'sPeople Department Manager at McDonald's
Shova LambkaShova Lambka
Crew Member at McDonald'sCrew Member at McDonald's