Overview
Work History
Education
Skills
Timeline
Generic

Casey Cochran

Canton

Overview

13
13
years of professional experience

Work History

Service and Reconditioning Manager

Krause Family Ford of Woodstock
Woodstock
09.2014 - 04.2025
  • Supervised a team of technicians, ensuring timely project completion and quality standards.
  • Developed protocols for vehicle reconditioning processes, ensuring compliance with regulations.
  • Implemented cost-saving measures while maintaining quality and customer satisfaction.
  • Conducted quality checks on completed vehicles prior to delivery to ensure consistency.
  • Resolved customer inquiries and escalated complaints with effective solutions.
  • Collaborated across departments to streamline workflows during the reconditioning process.
  • Hired and trained automotive service technicians, mentoring them on company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained accurate records of work performed on each vehicle during reconditioning process.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Service Manager

Kauffman Tire Inc.
Kennesaw
03.2012 - 09.2014
  • Greeted customers and provided excellent customer service.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Performed basic administrative tasks such as filing, data entry, billing.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Scheduled appointments for customers according to their needs and preferences.
  • Tracked progress of each job from start to finish using shop management software systems.
  • Monitored inventory levels and ordered parts as needed.
  • Estimated costs of vehicle repair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Led the recruitment and hiring process for new service department staff.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

GED -

APPALACHIAN TECHNICAL SCHOOL
Jasper, GA
08-2008

Some College (No Degree) - Automotive Engineering

CHATTAHOOCHEE TECHNICAL SCHOOL
Acworth, GA

Skills

  • Customer relationship management
  • Team leadership
  • Employee training
  • Data entry
  • Effective communication
  • Problem solving
  • Sales professional
  • Time management
  • Profit and loss management
  • Administration and reporting
  • Computer skills
  • Employee onboarding
  • Resource allocation
  • Negotiation and conflict resolution
  • Professional demeanor
  • Managing operations and efficiency
  • Adaptability and flexibility

Timeline

Service and Reconditioning Manager

Krause Family Ford of Woodstock
09.2014 - 04.2025

Service Manager

Kauffman Tire Inc.
03.2012 - 09.2014

GED -

APPALACHIAN TECHNICAL SCHOOL

Some College (No Degree) - Automotive Engineering

CHATTAHOOCHEE TECHNICAL SCHOOL

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Casey Cochran