Casey Kubeck
Portal
Summary
Dynamic leader with a proven track record at multiple retailers, excelling in customer service and inventory management. Spearheaded team training, enhancing customer satisfaction and reducing turnover. Mastered multitasking in high-volume settings, driving sales growth and operational efficiency. Expert in fostering team unity and coaching, achieving notable performance improvements.
Overview
16
16
years of professional experience
Work History
Store Manager
Advance Auto Parts
06.2023 - 12.2024
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Completed point of sale opening and closing procedures.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in recruiting, hiring and training of team members.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Walmart Neighborhood Market
06.2022 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Piggly Wiggly Grocery Store
02.2021 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Fresh Area Manager
Bi Lo Supermarket
10.2019 - 02.2021
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Built relationships with customers and community to establish long-term business growth.
- Resolved conflicts promptly to promote positive environment for customers.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Assistant Manager
Publix Supermarkets
10.2015 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Fresh Area Manager
Winn Dixie Supermarket
05.2010 - 10.2015
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Meat Manager
Winn Dixie Supermarkets
08.2008 - 05.2010
- Mentored junior staff members in proper meat handling techniques, fostering a culture of continuous improvement.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Reduced waste costs by implementing effective inventory management and rotation systems.
- Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
- Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
- Delegated tasks and duties to meat dept staff and clearly communicated timeframes for completion.
Education
GED -
Youth Challenge Academy
Fort Stewart, GA12-2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Team leadership and coaching
- Inventory management
- Store merchandising
- Inventory control
- Shift scheduling
Timeline
Store Manager
Advance Auto Parts
06.2023 - 12.2024
Store Manager
Walmart Neighborhood Market
06.2022 - 06.2023
Store Manager
Piggly Wiggly Grocery Store
02.2021 - 06.2022
Fresh Area Manager
Bi Lo Supermarket
10.2019 - 02.2021
Assistant Manager
Publix Supermarkets
10.2015 - 10.2019
Fresh Area Manager
Winn Dixie Supermarket
05.2010 - 10.2015
Meat Manager
Winn Dixie Supermarkets
08.2008 - 05.2010
GED -
Youth Challenge Academy
Similar Profiles
Mohammed Aliuddin AhmedMohammed Aliuddin Ahmed
Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)
Tyler WrightTyler Wright
NA at Mobile Parts Professional, Advance Auto PartsNA at Mobile Parts Professional, Advance Auto Parts
DANIEL CUNNINGHAMDANIEL CUNNINGHAM
Parts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part InternationalParts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part International