Casey Tran
Norcross
Summary
Experienced Commercial Property Management professional with a solid background in overseeing the management of 1.2 million square ft of Class A Office Buildings. Skilled in AP/AR, budget support, invoicing, tenant relations, construction coordination, and lease administration. Excels at coordinating the day-to-day delivery of property services to tenants while prioritizing a positive response to their concerns. Known for expertise in handling a wide range of residential and commercial properties, adept at coordinating maintenance, leasing, and financial activities for smooth operations and high tenant satisfaction. Strong team collaboration skills and adaptability to changing needs make an asset in any property management role. Diligent Lease Administrator with a proven track record of effectively managing diverse property portfolios and ensuring tenant satisfaction. Successfully oversaw multiple properties, demonstrating proficiency in conflict resolution and maintaining positive tenant relations for smooth and efficient property management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
Greenleaf Management
02.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Spearheaded implementation of electronic filing system, improving accessibility and organization of critical documents.
- Enhanced overall lease management by implementing a system of regular property inspections, identifying potential issues before they escalated.
- Monitored industry news, keeping abreast of relevant legislative updates that could impact lease agreements or property values.
- Maintained accurate lease records, resulting in improved internal audit compliance and reduced risk exposure.
- Increased portfolio profitability through the diligent review of operating expenses and property taxes.
- Reduced late payments by closely monitoring rent collections and promptly addressing delinquencies.
- Conducted annual rent reviews for all properties while adhering to lease agreements and ensuring fair market rates.
- Enhanced lease administration efficiency by streamlining processes and implementing new software tools.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated professional networks by engaging in professional, industry and government organizations.
Property Administrator
JLL - Jones Lang-Laselle
11.2019 - 01.2024
- Perform the duties of Corporate Property Admin at several Class A commercial sites in the Greater Atlanta Area
- Managed over 1.2 million sq ft
- Schedule conference space and usage
- Supply IT knowledge and on-site references
- Organizing on-site tenant events
- Accounts Payable
- Tenant Bill Backs
- Monitor COI's
- Write up contracts for any work to be done on the property
- Manages assigned service contracts and projects under Assistant Property Manager/Property Manager supervision
- Assists Security Staff when needed
- Coordinates information flow between security, engineering, and tenant
- Assist Property Manager on collection efforts for tenant receivables
- Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions
- Updates tenant warden lists
- Assists in developing, producing and distributing building communications
- Follows-up on daily tenant service requests (e.g
- Service calls and special service requests)
- Manages and promotes conference center (if applicable)
- Responsible for all typing related to Tenant Services Coordinator's job, including: Key transmittal letters; tenant mailings and notifications (e.g
- Common area building projects)
- Acts as a team member with all employees of the management staff
- Maintains and updates vendor and other files
- Carries out other duties as assigned by Property Manager
- Accounting and finance
- Analyzing data for trends to predict outcomes of business decisions
- Learning best methods for data collection and storage
- Creating reports for management to help management make business decisions
- Designing new technologies to create accurate predictions based on data
- Perform database administration including monitoring and management
- Listening to meetings to understand the needs of the organization and working to meet those needs
- Learned from experts across different areas to increase my own skills daily
- Analyzed data from multiple sources to suggest decisions in the best interest of the company
- Wrote reports based on outcomes of decisions to better understand the effects of business decisions
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Oversaw budget development and expense tracking for multiple properties, ensuring profitability targets were met or exceeded.
Tenant Services Coordinator
Lincoln Property Company Commercial
03.2017 - 10.2019
- Perform the duties of Corporate Tenant Service at several Class A commercial sites in the Greater Atlanta Area
- Schedule conference space and usage
- Supply IT knowledge and on-site references
- Organizing on-site tenant events
- Accounts Payable
- Tenant Bill Backs
- Monitor COI's
- Write up contracts for any work to be done on the property
- Manages assigned service contracts and projects under Assistant Property Manager/Property Manager supervision
- Assists Security Staff when needed
- Coordinates information flow between security, engineering, and tenant
- Assist Property Manager on collection efforts for tenant receivables
- Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions
- Updates tenant warden lists
- Assists in developing, producing and distributing building communications
- Follows-up on daily tenant service requests (e.g
- Service calls and special service requests)
- Manages and promotes conference center (if applicable)
- Responsible for all typing related to Tenant Services Coordinator's job, including: Key transmittal letters; tenant mailings and notifications (e.g
- Common area building projects)
- Acts as a team member with all employees of the management staff
- Maintains and updates vendor and other files
- Carries out other duties as assigned by Property Manager
- Accounting and finance
Education
Bachelor's - Business Administration
Valdosta State University
12.2018
Skills
- Microsoft Excel (V-Lookup, Pivot Table, Macros)
- Microsoft Word
- Power Point
- Microsoft Outlook
- Workspace
- Multi-tasking
- Attention to detail
- Continuous improvement
- Customer Service Skills
- Professional Work Ethics
- Interpersonal skills
- Calm demeanor in emergency situations
- Cooperative working atmosphere
- Communication
- Invoicing
- Accounts Payable
- Forecasting
- Financial Planning
- Accounts receivable
- SAP
- Filing
- Accounting
- Analysis skills
- Account reconciliation
- Microsoft Dynamics GP
- IT
- Microsoft Office
- Computer networking
- Technical support
- Operating systems
- Computer science
- Customer service
- Typing
- Supervising experience
- Property management
- Help desk
- Linux
- Construction
- Active Directory
- General Ledger Accounting
- General Ledger Reconciliation
- Journal Entries
- Financial Report Writing
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Tenant relations
- Exceptional oral and written communication skills
- Staff management
- Property tours and inspections
- Maintenance scheduling
- Occupancy management
- Administrative support
- Adaptable
- Grounds maintenance
Certification
Driver's License, 06/01/10, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Vietnamese
Native or Bilingual
Timeline
Property Manager
Greenleaf Management
02.2024 - Current
Property Administrator
JLL - Jones Lang-Laselle
11.2019 - 01.2024
Tenant Services Coordinator
Lincoln Property Company Commercial
03.2017 - 10.2019
Bachelor's - Business Administration
Valdosta State University
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