Ca'Shala Malone
Jonesboro
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the support service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to customer/client satisfaction.
Overview
12
12
years of professional experience
Work History
Parking Attendant
Children's Healthcare Of Atlanta At Egleston
Atlanta, GA
12.2019 - Current
- Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces..
- Managed daily cash handling responsibilities, accurately balancing revenue and reporting discrepancies to management.
- Trained new parking booth attendants on company policies and procedures, fostering a cohesive team environment.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Boosted customer loyalty through friendly interactions, consistently delivering a positive experience for all patrons.
- Handled cash, made accurate changes, and maintained a balanced cash drawer.
- Enhanced customer satisfaction by providing friendly and efficient service at the parking booth.
- Reduced wait times for vehicles entering and exiting the facility by quickly processing transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Team Member
Krispy Kreme
Riverdale, GA
10.2013 - 02.2020
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Scheduled pickup times and dates for fundraising orders
- Scheduled pickup and delivery time for sister stores
- Developed and maintained positive relationships with customers to enhance service.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other positions to support staff and meet customer needs and demands.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Financial Aid Office Assistant
Georgia State University - Perimeter College
Decatur, GA
12.2011 - 05.2012
- Streamlined financial aid processes by implementing efficient data entry
- Enhanced student satisfaction with timely and accurate responses to financial aid inquiries.
- Contacted students to inform them regarding loan, grant, and scholarship approvals
- Simplified complex financial aid information for students, enabling them to make informed decisions.
- Scheduled students to see counselors to review financial aid status
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming students and parents professionally and provided friendly, knowledgeable assistance.
Education
Associate of Arts - Psychology
Georgia State University: Perimeter College
Decatur, GA05.2016
Skills
- Guest Relations
- Active Listening
- Money Handling
- Attention to Detail
- Multitasking
- Administrative Support
- POS System Operation
- Data entry proficiency
- Customer service excellence
- Honest and Dependable
- Conflict Resolution
Timeline
Parking Attendant
Children's Healthcare Of Atlanta At Egleston
12.2019 - Current
Team Member
Krispy Kreme
10.2013 - 02.2020
Financial Aid Office Assistant
Georgia State University - Perimeter College
12.2011 - 05.2012
Associate of Arts - Psychology
Georgia State University: Perimeter College