Cashriella Davis
Augusta
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2026
2026
years of professional experience
Work History
Leasing Consultant
AAA Staffing
Augusta, GA
01.2025 - 05.2025
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Greeted potential tenants and provided information about the property.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Customer Service Representative
Delta Air Lines, Inc
Augusta
10.2022 - 01.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
Enrollment Specialist
Stride
Augusta
05.2022 - 08.2022
- Verified all required documentation prior to enrolling a student in classes.
- Reviewed applications for accuracy before submitting them for approval.
Customer Service Representative
Sitel
Augusta
02.2018 - 04.2022
- Answered customer inquiries and provided accurate information regarding account
- Helped customers understand and use mobile applications and online banking.
- Provided customer service and support for customers regarding banking products and services.
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
Personal Care Assistant
Courageous Home Health Care
Augusta
08.2014 - 04.2020
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Laundered clothing and bedding to prevent infection.
- Supported bathing, dressing and personal care needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Leasing Consultant
AAA Staffing
Augusta, GA
Education
High School Diploma -
Tw Josey High School
Augusta, GA05-2015
Skills
- Customer service
- Problem solving
- Professionalism
- Quality assurance
- Positive and professional
- Teamwork and collaboration
- Active listening
- Calm and professional under pressure
- Call escalation
- Policies and procedures adherence
- Patient care
- Personal hygiene assistance
- Observation skills
- Communication skills
- Daily living assistance
- Personal care homemaker (PCHM)
- Dementia care
- Bank Operations Understanding
- Account balancing
- Reliable and responsible
- Leasing procedures
- Resident assistance
- Property management
Timeline
Leasing Consultant
AAA Staffing
01.2025 - 05.2025
Customer Service Representative
Delta Air Lines, Inc
10.2022 - 01.2025
Enrollment Specialist
Stride
05.2022 - 08.2022
Customer Service Representative
Sitel
02.2018 - 04.2022
Personal Care Assistant
Courageous Home Health Care
08.2014 - 04.2020
Leasing Consultant
AAA Staffing
High School Diploma -
Tw Josey High School