Casie Duncan
Dallas
Summary
Dynamic professional with a proven track record at Nalley Lexus, excelling in customer service and conflict resolution. Adept at fostering strong relationships and enhancing client satisfaction through effective communication and problem-solving skills. Recognized for implementing strategies that improved customer retention and streamlined service processes. Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping, and time management skills.
Overview
24
24
years of professional experience
Work History
Teacher's Assistant
Burnt Hickory Baptist Church
Powder Springs
08.2018 - 06.2025
- Assisted lead teacher in classroom management and lesson preparation.
- Coordinated classroom activities and maintained a positive learning environment.
- Organized educational resources and maintained classroom organization.
- Implemented educational games to reinforce key concepts and skills in lessons.
- Supervised children and participated with children in activities.
Customer Relations Manager
Nalley Lexus
Marietta
08.2001 - 03.2010
- Developed customer service strategies to enhance client satisfaction and retention.
- Managed customer inquiries through phone, email, and in-person interactions.
- Trained and mentored team members on effective communication skills.
- Resolved customer complaints by analyzing issues and providing solutions.
- Implemented quality control procedures for handling customer interactions effectively.
- Developed and implemented customer relations policies and procedures.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to resolve service and billing issues.
- Resolved escalated customer service issues in a timely manner.
Education
High School Diploma -
Etowah High School
Woodstock, GA08-2001
Skills
- Child supervision
- Effective communication
- Team collaboration
- Conflict resolution
- Customer service
- Problem solving
- Organizational skills
- Time management
- Instructional support
- Clerical support
Timeline
Teacher's Assistant
Burnt Hickory Baptist Church
08.2018 - 06.2025
Customer Relations Manager
Nalley Lexus
08.2001 - 03.2010
High School Diploma -
Etowah High School