Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassandra Adair-Howe

Lilburn

Summary

Proven track record in enhancing customer satisfaction and sales at Ingles Supermarket through expert merchandising strategies and exceptional customer assistance. Demonstrates strong work ethic and integrity, adept in stock organization and efficient shelf labeling. Achieved significant improvements in store layout and stock rotation, contributing to a safer, more inviting shopping environment.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Offering strong organizational skills and keen eye for detail, eager to learn and grow in fast-paced environment. Brings ability to quickly grasp inventory systems and stock management processes, ensuring accurate and efficient stocking. Ready to use and develop problem-solving and time-management skills.

Overview

2
2
years of professional experience

Work History

Trim Trac

48forty Solutions
08.2024 - Current

Cutting, sorting and palletizing disassembled pallet boards.

Banding completed board pallets

cleaning and maintaining work area to ensure safe working conditions.

Cashier/General Merchandise Supervisor

Ingles Supermarket
07.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Implemented effective merchandising strategies to maximize sales and profitability.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Conducted regular performance evaluations, offering feedback and support for employee growth.
  • Assisted customers in locating desired items, offering knowledgeable recommendations based on their needs or preferences when necessary.
  • Ensured compliance with safety regulations, minimizing accidents and creating a safe work environment.
  • Maintained an organized stockroom, implementing efficient systems for receiving shipments and replenishing inventory on the sales floor quickly.
  • Analyzed sales data to identify trends and make informed decisions regarding product selection.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Interacted with customers to obtain feedback and drive satisfaction.

Overnight Stocker

Lowes Home Improvment
02.2024 - 04.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Maintained neat, organized stockroom free of hazards.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked shelves to match planogram images and instructions.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Cashier/Shelf Stocker

Harps Grocery Store
11.2022 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked and pulled defective or expired products from shelves.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
  • Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.

Education

GED -

Keys High School
Keys, OK
05-2012

Skills

  • Merchandising strategies
  • Stocking shelves
  • Pricing and shelf labeling
  • Work ethic and integrity
  • Store layout
  • Stock rotation
  • Efficient organization
  • Patience and empathy
  • Pallet jack operation
  • Stock organization
  • Time management skills
  • Customer assistance

Languages

Spanish
Limited Working

Timeline

Trim Trac

48forty Solutions
08.2024 - Current

Cashier/General Merchandise Supervisor

Ingles Supermarket
07.2024 - 08.2024

Overnight Stocker

Lowes Home Improvment
02.2024 - 04.2024

Cashier/Shelf Stocker

Harps Grocery Store
11.2022 - 12.2023

GED -

Keys High School
Cassandra Adair-Howe