Cassandra Edwards
Warner Robins
Summary
Accomplished Chronic Care Coordinator with a proven track record at Infinite Medical, adept in patient assessment and education. Demonstrates exceptional time management and empathy, enhancing multidisciplinary team collaboration. Excelled in database coordination and crisis intervention, significantly improving patient care standards. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Chronic Care Coordinator
Infinite Medical- Remote
Brooklyn
03.2021 - Current
- Responded promptly to inquiries from patients regarding their care plans.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Maintained records management system to process personnel information and produce reports.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Facilitated communication between patients, families and healthcare providers.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Managed multiple cases simultaneously while ensuring compliance with all relevant regulations.
- Monitored and reported changes in patient conditions to appropriate healthcare professionals promptly.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Reviewed medical documentation to ensure accuracy of billing codes.
- Entered data into the appropriate software program accurately and efficiently.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Registered Medical Assistant
Belladonna Medical Center
Brooklyn
05.2018 - 02.2022
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Educated patients about medications, procedures and physician's instructions.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Assisted physicians in exams, treatments, and procedures.
- Scheduled appointments for patients via phone and in person.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Coordinated referrals between primary care providers and specialists when needed.
- Maintained cleanliness of exam rooms before and after each patient visit.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Answered phones, responded to inquiries from staff members, and provided information to patients regarding services offered at the clinic.
- Handled general office duties to support administrative staff during peak hours.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Entered patient information and test orders into computer systems accurately.
- Checked hemoglobin levels of individuals prior to blood donation.
Education
Clinical And Administrative Medical Assisting - Registered Medical Assistant
Swedish Institute College of Health Sciences
Manhattan, NY06-2017
Skills
- Multidisciplinary team collaboration
- Time management
- Patient assessment
- Patient education
- Community outreach
- Interdepartmental collaboration
- Empathy and compassion
- Team collaboration
- Healthcare
- Problem-solving
- Insurance practices
- Database coordination
- Medical terminology understanding
- Policy adherence
- Crisis intervention
- Progress monitoring
References
References available upon request.
Timeline
Chronic Care Coordinator
Infinite Medical- Remote
03.2021 - Current
Registered Medical Assistant
Belladonna Medical Center
05.2018 - 02.2022
Clinical And Administrative Medical Assisting - Registered Medical Assistant
Swedish Institute College of Health Sciences
Similar Profiles
Jena EichenlaubJena Eichenlaub
Executive Assistant / People Operations Specialist at Infinite Capital (Nathan Doctor) - REMOTEExecutive Assistant / People Operations Specialist at Infinite Capital (Nathan Doctor) - REMOTE
Monty GambleMonty Gamble
CLIENT SERVICES SPECIALIST at Infinite Conferencing (Remote)CLIENT SERVICES SPECIALIST at Infinite Conferencing (Remote)
Michelle AllanderMichelle Allander
Diagnostic Scheduler/Federal Subcontractor at infinite Computer Solution-RemoteDiagnostic Scheduler/Federal Subcontractor at infinite Computer Solution-Remote