Cassandra Fessler
Valdosta
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Receptionist
Ogden Lash & Wax
04.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Agent
Arise
12.2021 - 04.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Asset Protection Associate
Walmart
02.2019 - 12.2021
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
Education
Weber High School
Ogden, UT05.2019
Skills
- Call Controlling
- High-Volume Environments
- Eligibility Determinations
- Call Center Operations
- Customer Support
- Report Writing Abilities
- Active Listening
- Crisis Situations
- Database Administration
- Time Management
Timeline
Receptionist
Ogden Lash & Wax
04.2022 - 09.2023
Customer Service Agent
Arise
12.2021 - 04.2022
Asset Protection Associate
Walmart
02.2019 - 12.2021
Weber High School
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