Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Graybill

Cartersville

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Truck Service Advisor Lead

Travel Centers of America
02.2017 - Current
  • Assisted in creating a well-organized service department by maintaining accurate records of vehicle history, work orders, and invoices.
  • Reduced wait times for customers by prioritizing urgent cases and coordinating efforts among technicians.
  • Increased repeat business by establishing rapport with clients and addressing their concerns promptly and professionally.
  • Participated in ongoing training programs to stay current on industry trends, technology advancements, and best practices in truck servicing.
  • Collaborated with team members to ensure timely completion of repairs, resulting in minimal downtime for clients.

Professional Cleaner

Miller Cleaning Service
05.2013 - 10.2014
  • Provided exceptional customer service while addressing specific cleaning requests from clients.
  • Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
  • Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
  • Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Improved visual appeal of outdoor spaces by performing seasonal tasks such as raking leaves, shoveling snow, or power washing exteriors.

Education

Adairsville High School
Adairsville, GA

Skills

  • Customer follow-up
  • Parts ordering
  • Customer relations
  • Upselling services
  • Work order management
  • Warranty processing
  • Service scheduling
  • Customer service
  • Parts inventory management
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities
  • Team building

Timeline

Truck Service Advisor Lead

Travel Centers of America
02.2017 - Current

Professional Cleaner

Miller Cleaning Service
05.2013 - 10.2014

Adairsville High School

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Cassandra Graybill