Overview
Work History
Education
Skills
Timeline
Generic
Cassandra Jones-Williams

Cassandra Jones-Williams

Snellville

Overview

31
31
years of professional experience

Work History

Dispatcher

FEDEX Express
01.2008 - Current
  • Train, coach and develop new dispatchers and couriers.
  • Responsible for on-road activities for 125+ employees.
  • Plan and organize major projects with dispatch, sales and customer service.
  • Access daily activities and processes, create and present daily reports with recommendations to senior management.
  • Oversee diverse team in managing budget, consistently meeting all critical deadlines.
  • Align staff resources with workflow requirements; providing teams with up-to-date operational information in highly critical environment.
  • Help minimize service failures by implementing route efficiencies.
  • Handle large volume of calls, assisted customers with all concerns and issues.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Conduct extensive package research and tracking duties.
  • Provide product, service knowledge and communication skills.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Communicated with couriers and personnel to coordinate timely delivery of packages.
  • Managed conflict resolutions with customers, couriers and other personnel to encourage professional relationships and promote respect.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Courier

FEDEX Express
06.1994 - 01.2008
  • Pickup, transport, and deliver packages in a timely manner.
  • Profound ability to record and deliver information, to explain procedures, to follow oral
    and written instructions.
  • Exceptional ability to understand and follow safety procedures.
  • Immense ability to work independently and reliably, with a demonstrated sense of
    urgency.
  • Strong ability to safely and efficiently operate a motor transport vehicle in the delivery
    and pickup of packages.
  • Exceptional organizing and scheduling skills and the ability to adapt to changing work
    requirements.
  • Extensive knowledge of FedEx products and services.
  • Prepare and maintain accurate transportation logs, vehicle fuel consumption logs, and
    other data as required.
  • Perform miscellaneous job-related duties as assigned.

Education

FEDEX Dispatcher Class
Memphis, TN
2008

FEDEX Courier Class
Dallas, TX
1994

Registered Medical Assistant - Medical Assistant

National Education Center, Kee Business College
Norfolk, VA
1992

Yeoman Training

U. S. Navy Technical Training Center
Meridian, MS
12.1986

High School Diploma -

Hazlewood High School
Town Creek, AL
05.1986

Skills

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft
PowerPoint®, Microsoft Access, and Microsoft Outlook®)
General office skills: Type 65 wpm and 10-key by touch, Cisco phone system, Webex soft phone

Timeline

Dispatcher

FEDEX Express
01.2008 - Current

Courier

FEDEX Express
06.1994 - 01.2008

FEDEX Dispatcher Class

FEDEX Courier Class

Registered Medical Assistant - Medical Assistant

National Education Center, Kee Business College

Yeoman Training

U. S. Navy Technical Training Center

High School Diploma -

Hazlewood High School

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Cassandra Jones-Williams