Cassandra Jowers
Walmart
AUGUSTA
13
years of professional experience
Results-driven professional with strong background in financial services, equipped to excel in fast-paced environment. Proven track record in managing transactions, handling customer inquiries, and maintaining accurate financial records. Known for excellent teamwork, flexibility, and reliability in meeting organizational goals. Skilled in cash handling, problem-solving, and using financial software.
Work History
Money Center Associate/Team Lead
4 Years 1 Month- Processes customer transactions efficiently using point-of-sale systems.
- Assists customers with inquiries related to financial services and products.
- Maintains accurate cash drawer balances throughout shifts, ensuring accountability.
- Works directly with team members to streamline operational workflow in the Money Center.
- Identifies and reports discrepancies in cash handling to management for resolution.
- Develops strategies to enhance customer experiences and increase service speed.
- Trains new associates on policies, procedures, and customer service best practices.
- Maintains security protocols, ensuring the safety of customer information and financial assets.
- Streamlines transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
- Demonstrates adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Conducts thorough research to resolve complex customer issues, resulting in positive feedback from clients.
- Reduces wait times by effectively managing multiple tasks simultaneously during peak hours.
- Handles wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Loads customer credit cards and signs up new customers for card programs.
- Answers department phone calls.
- Balances safe, prepares tills, and prepares register bags for next sales date.
- Follows company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Assistant Store Manager of Operations
11 Months- Coordinated staff scheduling to ensure optimal coverage during peak shopping hours.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Trained new employees on store policies, customer service standards, and operational procedures.
- Implemented efficient donation processing workflows to improve turnaround times for merchandise display.
- Monitored sales trends and adjusted merchandising strategies to maximize revenue potential.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
Front End Manager/MOD
8 Years 4 Months- Streamlined front-end operations, improving checkout efficiency and reducing wait times.
- Led team in delivering exceptional customer service, enhancing overall shopping experience.
- Implemented training programs for staff, fostering skill development and operational excellence.
- Developed schedules to optimize workforce deployment and ensure adequate coverage during peak hours.
- Led front-end operations, ensuring seamless customer experiences and adherence to service standards.
- Trained and mentored team members on product knowledge and customer engagement techniques.
- Implemented inventory management systems to optimize stock levels and minimize shrinkage.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Oversaw cashier operations, bookkeeping, and security.
- Resolved customer complaints promptly, reinforcing the company's commitment to exceptional service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Evaluated employee performance and made recommendations for improvements.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recorded financial transactions and performed account reconciliations.
- Created, prepared, and delivered reports to various departments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
High School Diploma
- Honor Roll
- Tech Prep Seal
- Seal Of Arts Excellence
- Music Excellence
Skills
Financial transaction processing
Cash handling
Data entry efficiency
Office management
Decision-making
Continuous learning
Confidentiality and discretion
Conflict resolution
Professionalism and ethics
Software Skills
Ultipro
Quicken
Microsoft Excel
Word
Quick Books
Outlook
ICIMS
Kronos
Timeline
Assistant Store Manager of Operations
Salvation Army Family Store
09.2022 - 08.2023Read More
Money Center Associate/Team Lead
Walmart
07.2022 - CurrentRead More
Front End Manager/MOD
The Fresh Market
10.2013 - 02.2022Read More
Lincoln County High School
High School Diploma
Read More