Cassandra Orr

helping members, care takers, legal attorneys, friends and family with everyday concerns with there medicaid. On weekends we handle any nurse calls that may have medicaid or blue cross blue shield commercial insurance. For instance some members call in needing help with changing their or someone else's pcp, sending out pcp cards, checking their eligibility status. We also help members with all sorts of authorization inquires, status denials along with auth questions we deal with horizon vendors Evicore, Turning Point, davis vision and Skygen. a list of other duties we handle are; transportation, member portal, medical and dental vision benefits, specialists questions,

Handling inbound/outbound calls (we service members with their loans through lending club bank) I have worked as a member support customer service consultant which entails either a future or current loan borrower calling in needing help signing up for a bank loan, needing documents for the loan, logging in, how to add any information regarding the loan, checking the loan progress and making any service requests for their loan. being in member support also dealt with fraud calls. lastly i have worked as a payment solutions customer service consultant (memory recovery- outbound) which deals with any late accounts anywhere from 1 day past due to 140 days past due, collections, charged off acct. we collect payments and offer solutions to help with getting payments

• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Assigned to different companies during enrollment periods: helped employees sign up for health insurance, dental insurance, life insurance, 401k, ect.
• inbound/outbound calls
• Carried out opening and closing functions to meet operational needs underpinning strong customer service.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• worked with over 3,000 courts all over the United States
• helped citizens with payments for citations, probation, child support and utilities.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Utilized [Software] to input key data into the courts database database system.
• helped citizens with payment plans.
• Carried out day-day-day duties accurately and efficiently.
• Resolved conflicts and negotiated mutually beneficial agreements between court clerks.

• Coordinating and ensuring that customer reservations are confirmed and scheduled at Uhaul centers and dealers
• Also, maximize equipment utilization
• Along with, covering reservations/cancel reservations, handling non dispatched reports, expected ins, overdue equipment, customer call backs, extending reservations.

• Scheduling appointments, answering calls, fielding patients’ questions, taking patients’ questions, taking patients’ medical history/vitals/exams and filing and maintaining patient records.