Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Rivera

Thomaston

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep the company and operations running smoothly. Communicative team leader possessing outstanding time management and documentation abilities.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Starbucks
Thomaston
06.2023 - 07.2025
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Housekeeper

Zoe Pediatrics
Barnesville
03.2022 - 05.2023
  • Assisted with laundry tasks, ensuring proper handling of linens and garments.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Disinfected telephones, light switches and other frequently touched objects.

Inspector in Quality Assurance and Quality Control

Dart
Thomaston
02.2020 - 02.2022
  • Conducted inspections on products to ensure compliance with quality standards.
  • Collaborated with production teams to identify and resolve quality issues.
  • Utilized inspection tools to assess product specifications and performance.
  • Verified proper labeling, packaging, shipping and receiving documentation prior to releasing products from the facility.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.

Wyndham Hotel
Atlanta
06.2018 - 06.2021
  • Managed hotel room reservations using property management system.
  • Assisted guests with booking inquiries and changes to reservations.
  • Coordinated group bookings and special event reservations efficiently.
  • Provided excellent customer service through phone and email interactions.
  • Collaborated with sales team to maximize booking opportunities effectively.
  • Cross-checked daily reservations against expected arrivals to ensure accuracy of data entry into the system.
  • Maintained accurate records of all reservations and cancellations.
  • Assisted with special requests such as late checkouts, early check-ins.
  • Received incoming calls from customers to book reservations and responded to inquiries regarding availability, rates, and policies.
  • Provided accurate information about hotel amenities, services, room availability, and rates.
  • Contacted customers prior to their arrival date to confirm reservation details.

Education

Some College (No Degree) - Basic Studies

Griffin High School
Griffin, GA

Skills

  • Inventory management
  • Customer service
  • Staff training
  • Effective communication
  • Attention to detail
  • Conflict resolution
  • Team leadership

Timeline

Assistant Manager

Starbucks
06.2023 - 07.2025

Housekeeper

Zoe Pediatrics
03.2022 - 05.2023

Inspector in Quality Assurance and Quality Control

Dart
02.2020 - 02.2022

Wyndham Hotel
06.2018 - 06.2021

Some College (No Degree) - Basic Studies

Griffin High School

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Cassandra Rivera