Cassandra Rosiles
Norcross
Summary
Reliable and detail-oriented professional with an Associate of Applied Science in Cybersecurity and experience in banking, claims management, and logistics. Expertise incudes data protection, customer issue resolution, and operational coordination. Committed to upholding high standards of efficiency and precision across diverse professional environments.
Overview
3
3
years of professional experience
Work History
Traffic Clerk and Claims Specialist
Novolex, Bagcraft
12.2023 - Current
- Coordinated inbound and outbound shipments, maintaining accurate records and on-time delivery
- Conducted inventory cycle counts, resolved shipment discrepancies, and maintained clear communication with carriers
- Investigated claims thoroughly, collected documentation, and communicated effectively to resolve issues
- Collaborated on process improvements to streamline claims handling and enhance client satisfaction
Head Teller
Ameris Bank
09.2021 - 12.2023
- Led monthly audits, managed vault and ATM transactions, and provided a range of banking services
- Enhanced branch efficiency through accurate proof work scanning and high-volume transaction handling
- Prepare performance reports for management, analyzing key metrics such as transaction volume and error rates
- Collaborate with management to implement process improvements and meet branch performance goals
Education
Associate of Cyber Security -
Gwinnett Technical College
Lawrenceville, GASkills
- Claims Processing & Resolution
- Logistics & Inventory Control
- Consumer Banking & Customer Service
- Data Entry & Quality Assurance
- Process Improvement & Problem Solving
- Organization and planning
- Verbal communication
- Microsoft office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Traffic Clerk and Claims Specialist
Novolex, Bagcraft
12.2023 - Current
Head Teller
Ameris Bank
09.2021 - 12.2023
Associate of Cyber Security -
Gwinnett Technical College
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