Cassandra Thomasson
Atlanta
Summary
Hard working, diligent, and highly motivated worker with over a half decade of customer service experience in a variety of fields. Skilled with both interpersonal and technological areas of the workforce and always eager to learn and improve to better both myself and the company. Able to adjust quickly to changing employer and customer needs and committed to going above and beyond in all aspects of the career.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
Conduent Commercial Solutions, LLC
09.2024 - Current
- Handled a high volume of customer and provider calls covering a wide range of questions and topic areas
- Handled sensitive personal information following HIPAA guidelines
- Able to easily and accurately differentiate product types and assist in determining which suited customer needs
- Provided follow-up communications via phone and email
Customer Service Representative/Lead Cashier
Goodwill Industries of Middle GA and CSRA
10.2019 - 08.2024
- Handled cash register transactions from initial purchase to verifying monetary amounts for bank deposit
- Answered customer questions both in person and over phone
- Detail oriented
- Customer service over phone, email, and in person
- Can efficiently multitask and juggle multiple different aspects of a job at once
- De-escalated customer complaints to achieve a satisfactory conclusion for both company and customer
- Trained new employees in a variety of roles
- Trained in a variety of positions in order to fulfill store needs at any given times
- Proficient in Microsoft Office, Google Drive, and similar software programs
Student Writing Fellow
Georgia Southern University
08.2018 - 05.2019
- Effective both as a team player and solo worker
- Conflict de-escalation
- Able to analyze data in a variety of forms
- Scheduled one-on-one meetings with students depending on availability
- Proofread and edited student papers for grammar and technical quality of writing
- Advised and encouraged students on ways to improve quality of writing
- Completed writing pieces in multiple non-profit anthology collections
- Able to work well under pressure
Education
Bachelor's - Psychology
Georgia Southern University
Statesboro, GA05.2019
Skills
- Customer service
- Attention to detail
- Troubleshooting
- Friendly, positive attitude
- Multitasking
- Proficient in Microsoft Office
- Proficient in Google Drive
- Conflict de-escalation
- Data analysis
- Staff training
- Teamwork and flexibility
- Critical thinking
Timeline
Customer Experience Associate
Conduent Commercial Solutions, LLC
09.2024 - Current
Customer Service Representative/Lead Cashier
Goodwill Industries of Middle GA and CSRA
10.2019 - 08.2024
Student Writing Fellow
Georgia Southern University
08.2018 - 05.2019
Bachelor's - Psychology
Georgia Southern University
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