Summary
Overview
Work History
Education
Skills
Timeline
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Cassia Crawford

Lithonia,GS

Summary

Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Account Executive

Yelp - San Francisco
03.2025 - Current
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Stayed current on company offerings and industry trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Informed customers of promotions to increase sales productivity and volume.

Digital Inbound Sales Manager

Wayfair LLC
12.2021 - Current
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

B2B Customer Support Specialist

Wayfair
12.2021 - 04.2025
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Specialist

William Sonoma Inc - Pottery Barn
01.2021 - 10.2021
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Customer Care Representative

Kohls Corp
10.2016 - 05.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.

Education

Bachelor of Arts - Communication And Conflict

University of Central Florida
Orlando, FL
12.2021

Skills

  • Account planning
  • Market development
  • Competitor tracking
  • Sales presentation
  • Sales quota achievement
  • Customer service
  • Client relationship building

Timeline

Account Executive

Yelp - San Francisco
03.2025 - Current

Digital Inbound Sales Manager

Wayfair LLC
12.2021 - Current

B2B Customer Support Specialist

Wayfair
12.2021 - 04.2025

Customer Service Specialist

William Sonoma Inc - Pottery Barn
01.2021 - 10.2021

Customer Care Representative

Kohls Corp
10.2016 - 05.2019

Bachelor of Arts - Communication And Conflict

University of Central Florida

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Cassia Crawford