Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Cassidy Kelley

Cassidy Kelley

RICHMOND HILL

Summary

Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

I am enthusiastic and reliable. Professional takes pride in providing excellent customer service and creating memorable experiences for everyone. Im also skilled in anticipating customer/clients needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Ricciardis
02.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Catering Server, Server,

Ford Feild And River Club
05.2023 - Current
  • Enhanced guest experience by providing exceptional service during catered events.
  • Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
  • Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
  • Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.

Cashier, Service Assistant, Traffic Assistant

Target
02.2022 - 12.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.

Education

No Degree - Estethician

Penn Foster Career School
Scranton, PA
11.2027

High School Diploma -

Penn Foster High School
Scranton, PA
09.2022

Skills

  • Supply Restocking
  • Order Management
  • Guest Engagement
  • Daily specials memorization
  • Item promotion
  • High-volume dining
  • Strong Work Ethic
  • Sales Techniques
  • Professional Appearance

Accomplishments

I Finished High School two years earlier then when i was suppose to.

I started working when I was 13 and fell in love with making money ever since.

Certification

  • Bar Card License - May 17 2019 -

Timeline

Server

Ricciardis
02.2024 - Current

Catering Server, Server,

Ford Feild And River Club
05.2023 - Current

Cashier, Service Assistant, Traffic Assistant

Target
02.2022 - 12.2022

No Degree - Estethician

Penn Foster Career School

High School Diploma -

Penn Foster High School

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Cassidy Kelley