Cass Parson
SAVANNAH
Summary
Cicerone certified professional with a strong focus on customer service and quality control. Experienced in maintaining operational efficiency and managing inventory, committed to fostering customer loyalty and enhancing team performance.
Overview
6
6
years of professional experience
Work History
Bartender
Two Tides Brewing
Savannah
08.2019 - Current
- Provided excellent customer service in a fast-paced bar environment.
- Managed inventory and restocked supplies to ensure smooth operations.
- Trained new bartenders on drink preparation and customer interaction skills.
- Maintained cleanliness of bar area, ensuring health and safety standards were met.
- Engaged customers with personalized recommendations based on preferences.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
Cellarman /Operations Production Lead
Two Tides Brewing
Savannah
08.2019 - Current
- Operate bottling, canning, and kegging lines to meet production quotas
- Assist with routine equipment cleaning, setup, and maintenance to minimize downtime
- Maintain accurate counts of packaged goods and assist in inventory tracking
- Supported packaging and distribution by preparing shipments and organizing stock.
- Documented brewing activities and maintained accurate records for compliance.
- Participated in quality control tastings to uphold product standards.
- CIP fermenters and brite tanks
- Keg washing, filling, and rotation
- Loaded and unloaded delivery trucks with incoming supplies or outgoing products.
- Monitored fermentation temperatures and adjusted as necessary to ensure quality beer production
- Took samples from tanks for analysis and tasting purposes.
- Operate CO₂ and nitrogen systems to ensure proper carbonation and packaging pressure.
- Monitor gas levels, connections, and regulators for safe and efficient operations.
- Operate CO₂ and nitrogen systems to ensure proper carbonation and packaging pressure.
- Monitor gas levels, connections, and regulators for safe and efficient operations.
Skills
- Cicerone certified
- Building rapport with regular customers to encourage loyalty
- Strong relationship with bartenders and bars focused in Savannah, GA
- Active listening to understand customer needs and preferences
- Quality control
- Knowledge of beer styles, brewing processes, and flavor profiles
- Upselling and recommending craft beers
- Efficient multitasking in high-volume environments
- Beer tasting for off-flavors and consistency
Timeline
Bartender
Two Tides Brewing
08.2019 - Current
Cellarman /Operations Production Lead
Two Tides Brewing
08.2019 - Current