Cassidy Ritchie
Villa Rica
Summary
I am a driven professional who aspires to be the best at what they do. With years of customer service, problem solving, and training experience, I drive myself to work hard and smart. I’m a Dependable professional offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers, and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching.
Overview
7
7
years of professional experience
Work History
Front End Supervisor
The home depot
Villa Rica
01.2024 - Current
- Supervised daily operations of front-end staff and customer service activities.
- Trained new employees on cash handling and customer interaction protocols.
- Resolved customer inquiries and complaints efficiently and professionally.
- Conducted regular team meetings to align on goals and expectations.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
Manager
At the scoop
Villa Rica
04.2022 - 12.2023
- Supervised daily operations to ensure seamless service and high customer satisfaction.
- Managed inventory levels to maintain stock availability while minimizing waste.
- Coordinated timely delivery of products and materials with suppliers.
- Enforced health and safety regulations to ensure workplace compliance.
- Resolved customer issues to uphold service quality and satisfaction standards.
- Executed thorough opening, closing, and shift change functions to sustain operational excellence.
Nail and hair assistant
The pearl assisted living home
Hiram
01.2019 - 03.2020
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Performed basic duties such as cleaning the salon area and organizing inventory shelves.
- Performed basic services such as painting nails and shampoos on clients
- Assisted my leading stylist when instructed to do so
Education
High School Diploma -
Villa Rica High School
Villa Rica05-2024
Skills
- Cash handling accuracy
- Sales coaching and training
- Employee motivation strategies
- Goals and performance
- Customer service
- ASL experience
Timeline
Front End Supervisor
The home depot
01.2024 - Current
Manager
At the scoop
04.2022 - 12.2023
Nail and hair assistant
The pearl assisted living home
01.2019 - 03.2020
High School Diploma -
Villa Rica High School
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