Cassie Hess
East Dublin
Summary
Certified Medical Assistant with 10+ years of experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Optim Heath System
Dublin
05.2021 - 03.2025
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Facilitated referrals to specialists when needed while coordinating care between multiple providers.
- Explained treatment procedures and physicians' instructions.
- Provided assistance with physical therapy exercises to help rehabilitate patients with musculoskeletal disorders or injuries.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones in a professional manner and responded promptly to messages left by callers.
- Educated patients about medications, procedures and physician's instructions.
- Instructed patients on how to use crutches and other mobility aids safely and correctly.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Administered injections or medications as directed by the physician.
- Assisted physicians with casting and splinting of fractures.
- Managed inventory of medical supplies used in the clinic and office setting.
Medical Assistant
South Central Health District- Department of Public Health
Dublin
04.2020 - 05.2021
- Identified close contacts of infected individuals and provided guidance on quarantine procedures.
- Responded quickly to inquiries from community members about potential exposures or symptoms associated with COVID-19.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Educated clients on options to assist in making informed decisions.
- Maintained confidential records of contact tracing activities in accordance with HIPAA regulations.
- Compiled daily reports summarizing contact tracing activities for review by supervisors.
- Assessed the needs of those exposed to COVID-19 and connected them with appropriate resources.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Remained up-to-date on new developments related to the pandemic, including changes in treatment protocols.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Provided health education materials and resources to affected individuals and their families.
- Utilized various software programs such as Microsoft Office Suite and Zoom for remote communication purposes.
Medical Assistant
North Macon Family Healthcare
Macon
04.2019 - 04.2020
- Greeted visitors warmly and directed them to correct personnel or office.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Scheduled and confirmed appointments for clients and staff.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled sensitive information in a confidential manner.
- Explained policies and procedures to visitors.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Responded to customer inquiries via phone, email, and in person.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Coordinated pick-up and delivery of express mail services.
- Maintained a clean and organized reception area to uphold company image.
Medical Assistant
Central Georgia Cancer Care
Macon
08.2018 - 04.2019
- Responded to inquiries from internal staff members regarding office operations.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted patients with basic care and provided excellent service.
- Assisted with development of educational materials related to Cancer Registry operations.
- Interviewed patients to complete case histories and intake forms.
Medical Assistant/ Manager/ UM and Billing
CSB of Middle Georgia / Mental Health
07.2014 - 04.2019
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Participated in case conferences to discuss client progress and formulate new treatment strategies.
- Completed home visits of transitioned clients to monitor stability while living in community.
- Administered medications as prescribed and monitored for side effects.
- Collected information about clients through interviews, observation, or tests.
- Conducted community outreach programs to raise awareness about mental health issues.
- Presented social programs to educate community and improve participation in counseling services.
- Monitored patient progress and updated treatment plans in collaboration with psychiatrists.
- Coordinated with family members to provide education on mental health conditions and support strategies.
- Provided emotional and psychological support to clients in crisis situations.
- Implemented behavioral management plans to address challenging behaviors.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Assisted with month-end closing procedures related to billing activities.
- Generated detailed financial reports for management review.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Maintained historical records by microfilming and filing documents.
- Processed and submitted invoices for payment in a timely manner.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Entered new customer information into the system, including credit limits and payment terms.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Worked with team members to identify and develop process improvements.
- Input statement information, reconciled accounts and resolved discrepancies.
- Reconciled accounts to ensure accuracy of billing information.
- Researched discrepancies between customer invoices and payments received.
- Processed invoice payments and recorded information in account database.
- Reconciled codes against services rendered.
Education
Medical Assistant Program -
Heart of Georgia Technical
Dublin, GA10.2007
Skills
- Patient assessment
- Medical terminology
- Electronic health records
- Medication administration
- Vital sign monitoring
- Appointment scheduling
- Patient education
- Inventory management
- Data entry
- Regulatory compliance
- Customer service
- Team collaboration
- Time management
- Professional bedside manner
- Leadership
Certification
- CPR and First Aid Training
- Basic Life Support Certification
- Certified Orthopedic Cast Tech
- Certified Medical Assistant
Languages
English, Full Professional Proficiency
Organizations
- Building Safety Officer
- Treasure of the Incentive/Morale Committee
Accomplishments
- Served on the Morale Committee as a Treasurer at Mental Health CSB
- Building Safety Officer at Mental Health CSB
- Served as the Activities Coordinator at Optim Health System
References
References available upon request.
Timeline
Medical Assistant
Optim Heath System
05.2021 - 03.2025
Medical Assistant
South Central Health District- Department of Public Health
04.2020 - 05.2021
Medical Assistant
North Macon Family Healthcare
04.2019 - 04.2020
Medical Assistant
Central Georgia Cancer Care
08.2018 - 04.2019
Medical Assistant/ Manager/ UM and Billing
CSB of Middle Georgia / Mental Health
07.2014 - 04.2019
Medical Assistant Program -
Heart of Georgia Technical
Similar Profiles
Kristen JacksonKristen Jackson
Radiologic Technologist/Medical Assistant at Optim Health SystemRadiologic Technologist/Medical Assistant at Optim Health System
Blanca SilvaBlanca Silva
Operations Manager at Co-Optim Health- Co-Optim Deer ParkOperations Manager at Co-Optim Health- Co-Optim Deer Park
Niaishyia SmithNiaishyia Smith
Medical Assistant at Wellstar Heath SystemMedical Assistant at Wellstar Heath System