Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cassie Roberson

Blairsville

Summary

Dynamic professional with a proven track record at Circle K, excelling in employee training and quality control. Adept at enhancing operational standards and fostering effective communication. Recognized for leadership in mentoring staff and managing customer service inquiries, ensuring a seamless experience while maintaining accurate payroll administration. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Circle K
Blairsville
06.2023 - Current
  • Recruited and trained new employees to meet job requirements.
  • Implemented quality control measures to uphold company standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.

Assistant Head Housekeeper

Lake Chatuge Lodge
Hiawassee
02.2015 - 05.2023
  • Waxed and polished wood furnishings to restore faded appearance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Attended meetings with senior management to discuss performance objectives and set goals for improving service quality.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Coordinated with vendors regarding linen supply contracts, negotiating prices and delivery terms.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Communicated with maintenance team on damages to repair.

Education

GED -

North Georgia Technical College
Clarkesville, GA
04-2012

Skills

  • Employee training
  • Quality control
  • Point-of-sale systems
  • Payroll administration
  • Shift scheduling
  • Customer service
  • Operational standards
  • Effective communication
  • Leadership
  • Professionalism

References

References available upon request.

Timeline

Assistant Manager

Circle K
06.2023 - Current

Assistant Head Housekeeper

Lake Chatuge Lodge
02.2015 - 05.2023

GED -

North Georgia Technical College
Cassie Roberson