Cassie Roberson
Blairsville
Summary
Hardworking assistant manager with over 13 years of experience in retail and housekeeping management. Proven ability to lead teams, train new hires, and oversee daily operations, ensuring high standards of service and efficiency. Skilled in inventory management, customer service, and quality assurance, with a strong background in supervising staff and enhancing operational work flows. Seeking to leverage leadership skills in a dynamic environment. Looking to find a new career, with determination, loyalty and focus. Rapid learner and a quick study with strong attention to detail and able to grasp new ideas efficiently. Thrives and excels in fast paced environments. Delivers under right deadlines and performs well in dynamic situations, while able to maintain composure in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Circle K Gas Station
Blairsville, GA
06.2023 - Current
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Trained new staff on customer service procedures and sales techniques.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Implemented promotional displays to enhance product visibility and drive sales.
- Conducted regular audits of cash registers and financial transactions for accuracy.
- Collaborated with team members to optimize workflow and improve efficiency in service delivery.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Assistant Head of Housekeeping
Lake Chatuge Lodge
Hiawassee, GA
09.2021 - 05.2023
- Oversaw daily operations to ensure high-quality guest experiences and satisfaction.
- Developed training programs for staff, enhancing service delivery and team performance.
- Implemented process improvements that streamlined front desk operations and reduced wait times.
- Coordinated special events, ensuring seamless execution and positive guest feedback.
- Assisted in budget management, monitoring expenses to align with operational goals.
- Collaborated with department heads to refine service standards and operational protocols.
- Led staff meetings, fostering communication and teamwork among diverse teams for operational success.
- Established clear performance expectations for team members, providing constructive feedback and promoting professional development opportunities.
- Served as an intermediary between the Head of Department and staff members, addressing concerns and facilitating open communication channels.
- Collaborated with other departments in cross-functional projects, fostering a cooperative work environment.
Shipping and Receiving Associate
Southwire
Villa Rica, GA
04.2020 - 08.2021
- Coordinated inbound and outbound shipments, ensuring timely processing and compliance with safety regulations.
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Managed inventory accuracy through regular cycle counts and reconciliation of discrepancies.
- Collaborated with team members to streamline receiving processes, reducing handling time by implementing new procedures.
- Utilized warehouse management systems to track inventory levels and optimize storage solutions effectively.
- Conducted quality inspections of incoming shipments to ensure product integrity before distribution.
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
- Improved warehouse safety by conducting regular inspections and addressing potential hazards promptly.
Assistant Head of Housekeeping
Lake Chatuge Lodge
Hiawassee, GA
09.2015 - 03.2020
- Analyzed guest feedback to identify areas for service enhancement and employee training needs.
- Mentored junior staff members, providing guidance and support to develop their skills and knowledge.
- Liaised with external stakeholders such as suppliers or partners where necessary to maintain productive relationships.
- Managed budgets and resources effectively, ensuring optimal allocation to support departmental goals.
- Developed strategic plans for department growth in alignment with organizational objectives.
- Fostered a positive working environment that encouraged teamwork, resulting in higher employee satisfaction levels.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
GED -
Mountain Education Center
Blairsville, GASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Attention to detail
- Analytical thinking
- Handling customer inquiries
- Organizational skills
- Technical proficiency
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems operations
- Employee scheduling
- Upselling and cross selling
- Loss prevention
- Employee coaching
- Relationship building and management
- Order management
- Inventory counting
- Shift scheduling
- Microsoft Office Suite
- Scheduling coordination
- Business development
- Records maintenance
- Operations
- Marketing and promotions
- Regulatory compliance
- Systems and software expertise
- Verbal and written communication
- New hire training
- Budgeting and cost control
- Cash auditing
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Effective leader
- Scheduling
- Employee motivation
- Inventory tracking and management
- Payroll administration and timekeeping
Timeline
Assistant Store Manager
Circle K Gas Station
06.2023 - Current
Assistant Head of Housekeeping
Lake Chatuge Lodge
09.2021 - 05.2023
Shipping and Receiving Associate
Southwire
04.2020 - 08.2021
Assistant Head of Housekeeping
Lake Chatuge Lodge
09.2015 - 03.2020
GED -
Mountain Education Center