Caston Pritchett
Rex
Summary
My collaborative spirit and critical thinking facilitated seamless team operations and positive guest experiences, showcasing adaptability and a strong work ethic.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Server/Waitress
Texas Roadhouse
10.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative
Charlies Angels Movers
03.2014 - 06.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Coordinating moves and providing customers with an estimate/quotes on moves
- Generating and sending invoices, receipts and other documents
- Handled the responsibility of packing customers houses for an upcoming scheduled move
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Walmart
02.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Nursing
Georgia Highlands College
Cartersville, Ga01-2027
High School Diploma -
Woodland High School
Cartersville, GA05-2017
Skills
- Strong work ethic
- Strong multitasking
- Critical thinking
- Exceptional customer service
- Emotional intelligence, patience and empathy
- Cash Management
- Safety protocols and procedures
- Attention to details and accuracy
- Teamwork and collaboration
- Cultural competence and diversity awareness
- Adaptability and flexibility
Timeline
Server/Waitress
Texas Roadhouse
10.2022 - 08.2023
Cashier
Walmart
02.2018 - 08.2018
Customer Service Representative
Charlies Angels Movers
03.2014 - 06.2022
Bachelor of Science - Nursing
Georgia Highlands College
High School Diploma -
Woodland High School
Similar Profiles
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Alan Aviles PerezAlan Aviles Perez
Server at Texas RoadhouseServer at Texas Roadhouse
Denise PoliteDenise Polite
Server at Texas RoadhouseServer at Texas Roadhouse