Catalina Imperio Obama Ayetebe
Norcross
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
6
6
years of professional experience
4028
4028
years of post-secondary education
Work History
Sales Supervisor
2N&3C
11.2017 - 10.2023
- Supervised sales team to ensure adherence to company policies and procedures.
- Trained new staff on product knowledge and effective sales techniques.
- Managed inventory levels and coordinated stock replenishment activities.
- Conducted regular team meetings to discuss performance and set goals.
- Analyzed customer feedback to improve service delivery and product offerings.
- Collaborated with management to implement sales strategies across the store.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Negotiated contracts with suppliers to secure advantageous terms.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Education
Bachelor of Science - Economics
International University of Bamenda
Bamenda , Cameroon 09.2013 - 06.2016
Okume Mixto
Bata , Equatorial GuineaCertificado De Selectividad
Bata, Equatorial GuineaSkills
- Sales strategy
- Team leadership
- Inventory management
- Customer relationship management
- Problem solving
- Effective communication
- Customer feedback analysis
- Sales strategy development
Languages
Spanish
Full Professional
English
Professional
French
Professional
Timeline
Sales Supervisor
2N&3C
11.2017 - 10.2023
Bachelor of Science - Economics
International University of Bamenda
09.2013 - 06.2016
Okume Mixto
Certificado De Selectividad