Catherine Bennett

Processed applications for a variety of different business types

• Verified applicant information for accuracy and completeness.
• Assist customers with inquiries about licensing requirements and procedures.
• Maintained organized records of licenses issued and applications received.
• Collaborated with city departments to ensure compliance with regulations.
• Utilized software systems to track license status and renewals.
• Processed renewal applications for license along with collecting the correct documentation needed for the renewal process.
• Processed change of address when companies are changing location.
• Informed customers about the successful completion of inspections.
• Provided guidance on licensing requirements, regulations, and procedures.
• Assisted customers with completing license application forms.
• Acquiring correct state license and documentation for the application submitted.
• Collected fees for licenses and issued receipts accordingly.

• Assisted residents with inquiries regarding city services and programs.
• Managed customer complaints and resolved issues effectively and promptly.
• Provided information on city policies, procedures, and resources to the public.
• Collaborated with various departments to enhance service delivery for residents.
• Answered customer inquiries and provided accurate information regarding products and services.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Resolved customer complaints, ensuring timely and effective solutions.

• Conducted regular inspections of water meters for accurate readings.
• Supported installation of new water meters in residential areas to enhance service delivery.
• Communicated with customers regarding meter reading schedules and inquiries.
• Responded promptly to emergency calls involving broken pipes or flooding incidents.
• Investigated reports of tampering or theft of public utilities by private individuals.
• Verified meter reading accuracy against billing data, ensuring correct customer billing.
• Maintained accurate records of meter readings and customer information.
• Investigated excessive water usage complaints to identify and resolve potential leaks.
• Reported any observed problems or maintenance needs to supervisor.

• Provided excellent customer service in a fast-paced dining environment.
• Assisted guests with menu selections and answered food inquiries.
• Maintained cleanliness and organization of dining and service areas.
• Collaborated with kitchen staff to ensure timely food delivery.
• Handled customer complaints with professionalism and empathy.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.

• Supervised staff during shifts to maintain high service quality and operational effectiveness.
• Trained new employees on restaurant procedures and customer service standards to enhance onboarding experience.
• Conducted daily briefings to communicate specials and updates with team members.
• Resolved customer complaints promptly and professionally to improve customer satisfaction.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.