Catherine Brown

In charge of making appointments, paying household bills, cooking nutritious meals for our family, grocery shopping and keeping a clean, functioning home.

Provided an atmosphere that nurtured and instilled confidence in our young children during their early formative years.

• Established positive relationships with students and families.
• Created safe and nurturing learning environment for preschoolers.
• Guided students to develop social, emotional and physical skills.
• Modeled positive behavior and communication skills for students.
• Planned and executed activities to stimulate physical, social and intellectual growth.
• Developed innovative activities to engage young children in learning process.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Memorized recipes for specialty coffee beverages and seasonal offerings.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.