Catherine Chibuoke

• Manage the full leasing cycle from prospect generation through move-in and resident retention.
• Develop and execute outreach marketing initiatives, building partnerships with local employers, businesses, and referral sources.
• Plan and host resident events to increase engagement, satisfaction, and community retention.
• Train and coach leasing team members to achieve leasing goals and deliver exceptional customer service.
• Analyze traffic, conversion, and market trends to maximize leasing performance and occupancy.
• Ensure compliance with Fair Housing regulations and company policies.
• Consistently achieve 15–20 leases per month, exceeding leasing goals and contributing to successful lease-up performance.

• Provided monthly reports on community metrics and progress towards goals.
• Developed and enforced community guidelines to maintain a positive environment.
• Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
• Processed applications from prospective tenants in a timely manner.
• Updated resident accounts with latest personal information and recent payments.
• Managed all social media platforms, growing the follower base.
• Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
• Maintained accurate financial records related to organizational expenditures.
• Software used: Yardi, Knock, OneSite, Bluemoon, TransUnion, ClickPay.

• Reviewed and approved tenant applications, ensuring adherence to leasing policies and facilitating smooth onboarding.
• Ensure 24 hour follow ups for each move in w/ team, CRM Queue is cleared daily,
  and Marketing is completed daily.
• Maintained an average occupancy rate of 94%.
• Utilized property management software, including Yardi and Entrata, to streamline operations.
• Conducted thorough inspections of move-out units to assess condition and necessary repairs.
• Go behind vendors to ensure work is efficiently and properly completed
• Encouraged team collaboration to gather positive resident feedback.
• Organized and facilitated resident events to enhance community interaction.
• Ensure the Executive Summary and Compliance Report are completed for owners.

• Conduct property tours and showcase available units to potential tenants.
• Negotiate lease terms and conditions to secure tenant agreements.
• Manage lease documentation and ensure compliance with local regulations.
Maintain positive relationships with tenants and address any concerns or
maintenance requests.
• Collaborate with marketing teams to develop strategies for attracting new tenants.
• Software used: Yardi, CRM, Yieldstar, Entrata, RentCafe.

• Conducted apartment tours for potential tenants, addressing inquiries about community amenities and features.
• Facilitated collection, completion, and processing of lease applications to ensure timely onboarding of new tenants.
• Showed apartments to potential tenants and answered questions regarding the community.
• Followed up with potential accounts and managed daily and weekly marketing and leasing reports.
• Regularly inspected curb appeal of facilities to keep property in great shape.
• Software used: RealPage, OneSite, Jenarks, RentCafe.