Catherine Philpott
George
Overview
2026
2026
years of professional experience
Work History
Customer Service/Trainer Assistant
Whataburger
Foley, AL Yulee FL
2022 - Current
- Developed and implemented training programs to enhance customer service skills among staff.
- Facilitated workshops focusing on effective communication and conflict resolution techniques.
- Evaluated training effectiveness through feedback surveys and performance assessments.
- Mentored new trainers, fostering a collaborative learning environment within the team.
Dispatcher
ALC Repair
Orange Beach, AL
2018 - 2022
- Coordinated dispatch operations to optimize repair schedules and resource allocation.
- Managed communication between technicians and customers, ensuring timely updates on service status.
- Utilized dispatch software to track service requests and monitor technician performance.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
Customer Service Representative Ii
American Water
Pensacola, FL
2013 - 2017
- Resolved customer inquiries regarding billing, service interruptions, and account management.
- Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
- Trained new team members on customer service protocols and software systems.
- Documented customer interactions accurately in CRM system to ensure record integrity.
Customer Service Rep I
Tata Bss
Milton, FL
2010 - 2011
- Assisted customers with inquiries and resolved issues efficiently.
- Delivered exceptional service, ensuring customer satisfaction and loyalty.
- Utilized CRM software to document interactions and track follow-ups.
- Collaborated with team members to enhance service delivery processes.
Timeline
Customer Service/Trainer Assistant
Whataburger
2022 - Current
Dispatcher
ALC Repair
2018 - 2022
Customer Service Representative Ii
American Water
2013 - 2017
Customer Service Rep I
Tata Bss
2010 - 2011