Cathryn Lawton
Winder
Summary
Results-driven OSD Clerk known for strong attention to detail and time management. Experienced in discrepancy identification and returns handling, contributing to seamless operations and improved customer experiences.
Overview
9
9
years of professional experience
Work History
OSD Clerk/ Service Center Support
FedEx Freight
Buford
11.2020 - Current
- Processed refusals for 3.5 years, as well as assisting in other OSD functions.
- Processed returns for damaged or incorrect items.
- Moved into working shortages in March 2025.
- Coordinated with dock teams to resolve discrepancies in shipments.
- Communicated effectively with customers regarding delivery issues and claims.
- Identified discrepancies between order forms, packing lists, and actual received goods.
- Trained new staff on OS&D procedures and best practices.
- Cross-trained in all office positions & OSD positions to fill in where necessary.
Animal Care Coordinator
PetSmart
Snellville
10.2018 - 11.2020
- Coordinated animal care schedules for proper attention and feeding.
- Assisted customers in selecting appropriate pet supplies and services.
- Educated customers on pet care techniques and best practices.
Shift Leader
Honeybaked Ham Store
Lilburn
09.2016 - 09.2018
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new employees on company policies and customer service standards.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Managed inventory levels to ensure product availability and minimize waste.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Verified that cash drawers contained thecorrect amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Criminology & Criminal Justice
Georgia Gwinnett College
Lawrenceville, GA12-2020
Skills
- Data entry
- Returns handling
- Discrepancy identification
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Operations support
- Telephone etiquette
References
References available upon request.
Timeline
OSD Clerk/ Service Center Support
FedEx Freight
11.2020 - Current
Animal Care Coordinator
PetSmart
10.2018 - 11.2020
Shift Leader
Honeybaked Ham Store
09.2016 - 09.2018
Criminology & Criminal Justice
Georgia Gwinnett College