Cathy Lunde
Dahlonega
Summary
Transportation Operations Manager with extensive expertise in transit operations and fleet management. Achieved significant cost reductions through route optimization and enhanced team performance. Successfully implemented strategic initiatives that boosted productivity and elevated customer satisfaction levels.
Overview
15
15
years of professional experience
Work History
Tasting Room Manager
Cavender Creek Winery
Dahlonega
01.2024 - Current
- Resolved customer complaints swiftly and professionally to enhance satisfaction.
- Provided exceptional customer service, fostering positive experiences for guests.
- Analyzed monthly sales reports from tasting room POS system to identify trends.
- Monitored daily operations in tasting room, ensuring compliance with state regulations.
- Managed reservations for private tastings and events to maximize guest engagement.
- Represented brand at local festivals and events as needed to increase visibility.
- Responded promptly to inquiries via phone and email regarding wines and services.
- Performed cash handling duties, including opening and closing registers accurately.
Mobility Manager
Tuolumne County Transportation Council
Sonora
03.2020 - 01.2021
- Analyzed existing mobility policies for cost effectiveness and areas of improvement.
- Developed and executed comprehensive mobility policies, procedures, and programs to ensure organizational compliance with applicable laws.
- Conducted regular meetings with HR stakeholders to discuss progress on mobility initiatives.
- Produced thorough, accurate and timely reports of project activities.
General Manager of Operations
Storer Transportation
Sonora
04.2010 - 06.2020
- Designed and implemented complex billing procedures from initial concept to full execution.
- Coordinated staff management, including scheduling and adherence to contingency plans.
- Formulated comprehensive departmental policies to guarantee contract compliance.
- Managed recruitment processes by interviewing, hiring, and training personnel.
- Led investigations focused on resolving consumer and employee grievances.
- Built collaborative relationships with City and County governments and community service groups.
- Maintained strong connections with transit users and government bodies throughout a decade of contract oversight.
- Participated in safety audits and meetings to promote workplace safety initiatives.
Education
Associate of Science - Business Administration
Sierra College
Rocklin, CA05-1985
Skills
- Customer service excellence
- Sales analysis and reporting
- Event planning and coordination
- Regulatory compliance expertise
- Cash handling proficiency
- Point-of-sale systems management
- Staff management
- Performance reporting
- Dispatch operations
- Transportation compliance
- Safety management
- Problem-solving skills
- Records management
Timeline
Tasting Room Manager
Cavender Creek Winery
01.2024 - Current
Mobility Manager
Tuolumne County Transportation Council
03.2020 - 01.2021
General Manager of Operations
Storer Transportation
04.2010 - 06.2020
Associate of Science - Business Administration
Sierra College
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