Catiera Mccoy

Accomplished store objectives by supervising staff, organizing work processes, and encouraging employee

success through coaching and hands-on assistance.

Provided quality beverages and food products for customers by adhering to recipe and

presentation standards.

- Organized opening and closing duties, oversaw cash handling processes.

- Delegated tasks to ensure partners create and maintain a positive experience for our guests.

Successfully managed and oversaw a team of four. Mainly performed opening and midday tasks. Maintained cafe cleanliness at all times. Prepared and served drinks as well as working on registers daily to authorize refunds and receipts. Increased customer satisfaction and met weekly goals.

Worked with a team to make a variety of hot and cold drinks using a coffee grinder, espresso machine and blenders. Delivered great customer service while facilitating sales transactions; used Square sales system, and accurately gave customers change. Created the customer favorite "creamsicle" drink. Kept the work space hygienically clean. Received professional barista training and a food handler's card.