CaTina Nix
Flowery Branch
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Americas Customer Service
Flowery Branch
03.2025 - Current
- Assisted customers with inquiries and provided product information.
- Resolved issues efficiently through effective communication and problem-solving skills.
- Processed orders and handled replacement parts in a timely manner.
- Managed high call volumes while maintaining professionalism and patience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Assistant Retail Store Manager
Bargain Hunt
Gainesville
01.2024 - 03.2025
- Handled customer inquiries and resolved issues promptly.
- Managed customer service operations including complaints resolution and dispute resolution.
- Provided excellent customer service by resolving customer complaints in a timely manner.
Retail Store Manager
Dollar General Store
Braselton
09.2014 - 05.2017
- Managed daily store operations to ensure efficient customer service.
- Trained and supervised staff to enhance team performance.
- Conducted regular assessments of store performance to identify improvement areas.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Developed and maintained store policies and procedures.
Education
Jackson County Comprehensive High
Jefferson, GASkills
- Customer relationship management
- Order processing
- Inventory management
- Complaint resolution
- Product knowledge
- Team building
- Effective communication
- Problem solving
- Conflict resolution
- Adaptability to change
- Decision making
- Administrative support
- Data entry
- Multitasking and organization
- Retail sales customer service
References
References available upon request.
Timeline
Customer Service Representative
Americas Customer Service
03.2025 - Current
Assistant Retail Store Manager
Bargain Hunt
01.2024 - 03.2025
Retail Store Manager
Dollar General Store
09.2014 - 05.2017
Jackson County Comprehensive High