Catja Addison
Leary
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manager
Pelham Auto Parts
Pelham
09.2021 - Current
- Supervised daily operations of store and staff activities.
- Managed inventory levels and ordered supplies as needed.
- Trained new employees on products and customer service standards.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Identified opportunities for cost savings through waste reduction initiatives.
Parts Delivery Driver
Ichauway
Newton
06.2018 - 09.2021
Counter Salesperson
Camilla Auto Parts
Camilla
10.2016 - 06.2020
- Assisted customers in selecting appropriate auto parts for their vehicles.
- Processed orders accurately using point-of-sale systems.
- Maintained organized and stocked inventory displays on the sales floor.
- Handled returns and exchanges following company policies and procedures.
- Trained new employees on customer service standards and sales techniques.
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Processed credit card payments securely according to established policies and procedures.
- Maintained accurate records of all sales transactions.
- Answered customer inquiries regarding prices, availability, and product features.
- Provided advice on products, services, and promotions to customers.
- Prepared daily reports of sales activity for management review.
- Inspected returned items for damage before issuing refunds or exchanges.
- Assisted in training new employees on proper counter sales techniques.
- Provided support to other departments such as stocking shelves or organizing promotional displays.
- Ensured compliance with safety regulations when handling hazardous materials.
Education
Albany Tech
Albany , GaSkills
- Inventory management
- Staff training
- Sales forecasting
- Customer relationship management
- Visual merchandising
- Cash handling
- Supply restocking
- Promotional event planning
- Technology utilization
- Time management
- Problem solving
- Effective communication
- Team building
- Conflict resolution
- Analytical thinking
- Loss prevention
- Store opening and closing procedures
- Supply chain management
- Risk management
- Accurate cash handling
- Operational efficiency
- Verbal and written communication
- Operations oversight
- Strategic thinker
- Recruitment and hiring
- Strategic planning
- Training and mentoring
- Inventory oversight
- Sales promotions
- Promotional planning
- Team leadership and coaching
- Staff performance improvement
- Staff supervision
- Customer service
- Outstanding communication skills
- Retail inventory management
- Sales strategies
- Store opening and closing
- Special events
- Competitor monitoring
- Store displays
- Advertising and marketing
- Store merchandising
- Team leadership
- Bank and safe deposits
- Opening and closing procedures
- Reliable
- Hourly shift management
- Operations
- Team motivation
Timeline
Store Manager
Pelham Auto Parts
09.2021 - Current
Parts Delivery Driver
Ichauway
06.2018 - 09.2021
Counter Salesperson
Camilla Auto Parts
10.2016 - 06.2020
Albany Tech