Catrice Shackleford

• Investigated and resolved customer fraud claims, enhancing client trust and satisfaction through effective communication and support.
• Collaborated with cross-functional teams to streamline fraud detection processes, improving overall efficiency and accuracy in case handling.
• Analyzed customer accounts for suspicious activity, mitigating risks and preventing potential losses through proactive measures.

• Managed logistics operations by coordinating freight schedules, resulting in improved delivery timelines and customer satisfaction.
• Oversaw route planning and optimization, enhancing operational efficiency and reducing transportation costs significantly.
• Trained and mentored new drivers, fostering a culture of safety and compliance within the team.

Maintained DOT-compliant records and all vehicle maintenance and repairs.

• Assisted in performing clinical procedures, ensuring patient safety and comfort during examinations and treatments.
• Managed patient intake and documentation, maintaining accurate records that streamlined the scheduling process for healthcare providers.
• Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.