Cayla Hodge
Buford
Summary
Communicative, adaptable, and reliable with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Selling Associate
Victoria Secret & PINK
Kennesaw
09.2025 - 01.2026
- Guided customers in product selection and addressed fitting room inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Resolved customer concerns and provided excellent service in a fast-paced environment.
- Promoted loyalty programs and special promotions to increase customer engagement and retention.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Supported customers in selecting items and provided product information to facilitate informed purchasing decisions.
Front Service Clerk
Publix
Dacula
10.2024 - 07.2025
- Greeted customers warmly and provided assistance with inquiries.
- Ensured cleanliness and organization of front service area and displays to create welcoming environment.
- Assisted customers in locating products throughout the store.
- Resolved customer complaints efficiently to ensure positive experiences.
- Collaborated with team members to ensure smooth service operations.
- Bagged groceries while engaging customers in friendly conversation, enhancing their shopping experience.
- Welcomed a large volume of guests and improved overall customer service.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Resolved customer complaints in a timely manner to maintain good customer relations.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Student Council Member
High School
Buford
08.2023 - 05.2025
- Collaborated with peers to plan and organize successful school events that increased student participation.
- Assisted in fundraising efforts, contributing to resources for student council initiatives.
- Engaged in community service projects that fostered school spirit and involvement.
- Attended monthly meetings to voice concerns, opinions and ideas.
Education
High School Diploma -
Seckinger High School
Buford, GA05-2025
Skills
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Sales techniques
- Problem-solving skills
- Customer engagement
- Conflict management
- Product knowledge
- Complaint handling
- Inventory management
- Multitasking capacity
- Reliability
- Task prioritization
Certification
Adobe Certified Professional in Digital Video Using Adobe Premiere Pro
Timeline
Selling Associate
Victoria Secret & PINK
09.2025 - 01.2026
Front Service Clerk
Publix
10.2024 - 07.2025
Student Council Member
High School
08.2023 - 05.2025
High School Diploma -
Seckinger High School