Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

CECELIA BARLOW

McDonough

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Driver

Lyft
Tucson
09.2024 - Current
  • Navigated routes efficiently to ensure timely passenger pickups and drop-offs.
  • Maintained vehicle cleanliness and performed basic maintenance checks regularly.
  • Communicated effectively with passengers to provide excellent customer service.
  • Followed safety protocols to ensure a secure travel experience for passengers.

Customer Service Representative

Direct Recovery Services
Two Harbors
08.2018 - 08.2024
  • Assisted customers with inquiries through phone, email, and chat channels.
  • Resolved customer complaints efficiently and maintained positive relationships.
  • Processed account updates and payment arrangements for clients.

Medical Collections Specialist

Transworld Systems
Getzville
04.2015 - 12.2018
  • Performed targeted collections on past due accounts aged over 180 days.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Managed patient accounts for timely collections and resolution of outstanding balances.
  • Communicated with patients to clarify billing inquiries and payment options.
  • Analyzed account information to identify discrepancies and initiate corrective actions.
  • Utilized collection software to track payments and update account statuses efficiently.
  • Collaborated with healthcare providers to obtain necessary documentation for claims processing.
  • Performed data entry tasks related to patient account information updates.

Receptionist

Penn Cardiology
Vineland
01.2011 - 02.2014
  • Greeted visitors and directed them to appropriate personnel.
  • Managed multi-line phone system and routed calls efficiently.
  • Scheduled appointments and coordinated meeting room availability.
  • Maintained organized filing systems for documents and records.
  • Assisted in maintaining office supplies and inventory levels.
  • Collaborated with team members to improve front desk operations.

Education

High School Diploma -

Buena Regional High School
Buena, NJ
09.1999 - 06/2003

Skills

  • Team management
  • Billing reconciliation
  • Customer relationship management
  • Data entry accuracy
  • Effective communication
  • Appointment scheduling
  • Multi-line phone management
  • Front desk operations
  • Communication skills
  • Scheduling coordination

Certification

  • FDCPA Certified, I completed a comprehensive course annually to become certified.
  • Million Dollar Club Member, I was able to achieve the million dollar milestone twice during my tenure with Transworld Systems.

Accomplishments

Resolved product issue through consumer testing.

Timeline

Driver

Lyft
09.2024 - Current

Customer Service Representative

Direct Recovery Services
08.2018 - 08.2024

Medical Collections Specialist

Transworld Systems
04.2015 - 12.2018

Receptionist

Penn Cardiology
01.2011 - 02.2014

High School Diploma -

Buena Regional High School
09.1999 - 06/2003

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CECELIA BARLOW