Cecelia Taylor
Douglas
Summary
Dedicated hospitality professional with expertise in customer service, cash handling, and order accuracy. Proven ability to enhance guest experiences and maintain a clean, organized environment.
Dynamic waitress and bartender with 7 years of experience in high-volume dining environments. Skilled in multitasking, collaborating with kitchen staff, and delivering exceptional service, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Waitress/Bartender
The Fern Bank Bar and Grill
Douglas, GA
11.2017 - 08.2024
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, optimizing workflow during peak hours.
- Collaborated with kitchen staff to coordinate timely order delivery and address special requests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled cash transactions accurately, reconciling end-of-shift reports without discrepancies.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure efficient workflow and compliance with health regulations.
- Trained new bartenders on drink preparation techniques and customer service standards for operational consistency.
- Developed specialty cocktails based on seasonal ingredients, attracting repeat business and enhancing menu offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Assistant Manager
McKinnon Cattle
Douglas, GA
07.2019 - 08.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed daily operations, ensuring compliance with safety and quality standards.
- Implemented inventory management processes to streamline supply chain efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
High School Diploma -
Coffee County High School
Douglas, GA05.2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Safe food handling
- Cash handling
- Order taking
- Cleanliness
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Food running
- Memory retention
- Table setting
- Order accuracy
- Accurate money handling
- Menu memorization
- High volume dining
- Performance improvement
- Table bussing
- Dining area maintenance
- Tableside service
- Allergy awareness
- Food presentation
- Beverage preparation
- Seating arrangements
- Table setting knowledge
- Food and beverage pairings
- Food spoilage prevention
- Food handling safety
- Food safety
- Plate carrying techniques
- Check payment processing
- Liquor, wine, and food service
Timeline
Assistant Manager
McKinnon Cattle
07.2019 - 08.2021
Waitress/Bartender
The Fern Bank Bar and Grill
11.2017 - 08.2024
High School Diploma -
Coffee County High School