Cecelia T. Miller
Alpharetta,GA
Summary
Accomplished Commercial Real Estate, Multi-Family Manager and Sr. Operations Specialist who performs effectively in fast-paced environments and proficient in accomplishing corporate and ownership goals, primarily with Class A Buildings as well as retail and industrial projects. Experience includes financial reporting, budgeting, policies and procedures, on-boarding, training and development, team building, software implementation with a talent for Client and Tenant satisfaction and retention.
Overview
27
27
years of professional experience
Work History
Senior Operations Specialist
CBRE, Inc
10.2019 - Current
- Daily oversight of all Operations related to on-site to streamline processes, make suggestions for improvements, and ensure market is operating as efficiently as possible.
- Monthly Corporate Financial reporting to explain any variances to YTD goals and forecasting throughout year to predict outcomes as accurately as possible.
- Make recommendations and implement actions for improvement.
- Review and monitor data reports including AR, Income, EBITDA, pipeline, and other business metrics.
- Run transition efforts for acquisitions and disposition of projects.
- Complete annual corporate budget with local Market Leader.
- Assist in hiring, recruiting, onboarding, and training new and existing employees to determine market needs to have everyone equipped with as much knowledge about CBRE platforms to encourage success.
- Assist with Property Audits/Reviews to ensure compliance with company policy, real estate law in areas such as AP, department budgets, revenue forecasting, billings, and accounts receivable and contract administration.
- Plan and coordinate all Manager and Employee Recognition meetings, Lunch & Learns, CE classes, whether in person or virtually, typically on a monthly or quarterly basis.
- Coordinate with all PM Directors on daily/monthly basis to support their needs and needs of their teams.
- Reconcile employee labor allocations to make certain each project is as profitable as possible.
- Coordinate all monthly training courses with local and internal experts and vendors for our market.
- Manage other projects and duties as needed.
Special Projects Manager
Bridge Commercial Real Estate
09.2018 - 10.2019
- Acquisition and Disposition - Responsible for due diligence items during process when new buildings are purchased and sold to ensure seamless transition.
- Onboarding process – As new buildings are acquired across portfolio role involves training new employees to integrate them with BCRE policies and procedures as well as making them aware of company resources.
- May entail managing property until staff is identified.
- Budgets- Assist with interim budgets as new buildings are acquired and advise Property Managers about budgets, Opex Reconciliations and Estimates as needed.
- Contracts – Review contracts to ensure compliance with new ownership requirements.
- Standards and Protocol – Analyze processes and make recommendations as necessary to uphold Industry’s highest standards.
- Annual Manager’s Meeting – Plan and create agenda for over 100 Managers for entire US portfolio.
- Training – Identify areas needed for enhanced training such as Budgeting, AR Collection and Certificates of Insurance and schedule experts in these fields for webinars.
- Property Operations Audits – Travel to each property in Portfolio to ensure proper procedures are being followed.
- Items that are reviewed include AR, AP, Service Contracts, Lease Abstracts, Commencement Letters, Financial Reporting, etc.
- Manage Special Projects as needed.
Real Estate Manager
CBRE, Inc, Parkwood Point & Wildwood Center
01.2016 - 08.2018
- Report to Associate Director, responsible for overseeing overall financial and operational management of 912,141 sf, Class office space; one 11-story high-rise and one 8-story mid-rise.
- 3rd party management owned by 2 separate independent investors.
- Supervise immediate team of three, Assistant Real Estate Manager, Engineer, and Real Estate Services Coordinator.
- Partner with key vendors for optimum performance and most effective pricing through 3-bid process.
- Prepare, analyze and monitor all monthly and quarterly financial reporting including reforecasting and Operating Expense reconciliations.
- Work directly with brokerage team on leasing and renewals: both buildings are 95% occupied and above.
- Supervise and assist with all capital projects, including tenant renovation and building improvements.
- Maintain solid tenant relationships with open door policy.
- Perform monthly and quarterly Property Inspections.
- Lease interpretation and administration for all tenants.
- A/R and A/P Management to ensure timely payments and receivables.
- Tour spaces for prospective tenants.
Assistant Real Estate Manager
CBRE, Wildwood Center & Northcreek Office Park
07.2012 - 12.2015
- Report to Associate Director and support all management of 692,707 square feet of Class A, LEED Certified office space, including all operations and financial activities to assure well-managed and well-maintained property.
- Prepare monthly accounting and ownership executive summaries and variance reports and assist in annual budget preparation and operating expense calculations.
- Oversee Tenant Accounting ledgers and management of timely payments.
- Complete monthly Building and Janitorial inspections
- Solicitation, negotiation and administration of vendor bids and contractor agreements.
- Assist Project Management in coordinating tenant improvement, capital, and major repair projects.
- Responsible for uploading, coding, and timely processing of invoices, pay applications, and tenant receivables including collection of rent, compliance with lease terms, and preparation of all tenant notices.
- Assist in development and execution of Premier tenant service program, including quarterly newsletters, in-suite deliveries, lobby receptions, recycling initiatives, and community impact events.
- Assist in organizing and maintaining Certificates of Insurance.
General Manager, Regional Manager, Sr Training & Development Manager, Assistant Manager
Post Properties, Inc
01.1997 - 01.2011
- Reported to Senior Vice President
- Managed staff of over 12 employees to operate 300+ corporate apartments with revenue of +$1 million in Atlanta, Charlotte, Maryland and Northern VA and DC.
- Responsible for property lease and renewal negotiations, expense management and maintaining each unit at superior standard to ensure client satisfaction.
- Serviced client base of 50+ Fortune 500 clients including Coca-Cola, Home Depot and Delta and other clients from sectors and industries, such as military and government officials, Homeland Security, FBI, insurance, athletes, and entertainment.
- Drove increased revenue by working with reports to identify new opportunities, for example, business community, major employers, real estate professionals and other influential audiences who use corporate apartment services and building business relationships.
- Oversaw office move in 2010 move that was on time and under budget by working closely with movers, furniture vendors and utilities companies to ensure scheduling and budget requirements.
- Worked with IT department’s staffing to ensure there was no downtime or business lost.
- Successfully negotiated with vendors of products and services to guarantee most competitive pricing to reduce expenses.
- Recruited, interviewed, and hired new team members.
- Wrote SOP that encompassed entire service cycle for Post Corporate Apartments.
- Created training manuals to include all materials necessary for each position to achieve their job successfully.
- Traveled to remote locations when one-on-one training.
- Provided support, motivation, and instruction to all team members.
- Monitored and reviewed progress of trainees through questionnaires and frequent discussions with managers.
- Worked with Software vendor to develop automated Move-In Move-out questionnaire that tracked metrics for Client Satisfaction.
- Satisfaction scores increased by 5% each year since its inception in 2008.
- Developed qualifying criteria for each new client or company applying for corporate apartment.
- Worked with 3rd party vendor to run Credit and Criminal background checks to create consistent and fair process in order to reduce company risk.
- Led Division in Software transition in 2006 to include data conversion and training of new system.
- Point-person between software company and our department to troubleshoot any issues that may have arisen.
- Monitored all business systems to ensure it was running efficiently.
- Handled Operations and Inventory management of furnished apartments and company contracts were up to date to ensure each team member had proper leasing tools to ensure we were maximizing on each sales opportunity.
- Handled Operations and Inventory management of furnished apartments.
- Responsible for setting up and tearing down units, which included establishing and disconnecting utilities, scheduling furniture and housewares.
- Worked closely with housekeeping vendors through routine inspections to ensure we were delivering superior product to our clients.
Education
Bachelor of Arts - Human Services
The University of Tennessee - Knoxville
Knoxville, TN1989
Skills
- Proficient with Microsoft Office Suite, AMSI, Kardin, Yardi, MRI, Procure to Pay, Angus & Axis Portal
Accomplishments
- Licensed Real Estate Agent, Georgia
- BOMA Energy Efficiency Program
- Corporate Housing Professional (CCHP)
- Currently pursuing my RPA designation
Affiliations
Education Committee, 2007-2009, CBRE Rising Professionals Group – 2012-2015, 2014 CBRE Advisory Board, Building Owners and Managers Association (BOMA), Wildwood Office Park Association Board Member 2016-2018, Member of Atlanta Commercial Board of REALTORS
Additional Information
- PM Spotlight Award 2022, Manager of the Year, 2011 & 2017, and 2006 Quarterly and Yearly Awards for Positive NOI Growth, Shopper of the Month Award, Received Seven Times
Timeline
Senior Operations Specialist
CBRE, Inc
10.2019 - Current
Special Projects Manager
Bridge Commercial Real Estate
09.2018 - 10.2019
Real Estate Manager
CBRE, Inc, Parkwood Point & Wildwood Center
01.2016 - 08.2018
Assistant Real Estate Manager
CBRE, Wildwood Center & Northcreek Office Park
07.2012 - 12.2015
General Manager, Regional Manager, Sr Training & Development Manager, Assistant Manager
Post Properties, Inc
01.1997 - 01.2011
Bachelor of Arts - Human Services
The University of Tennessee - Knoxville
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