Cecilia Belton
Atlanta
Summary
Training manager with extensive experience delivering customized software training sessions and coordinating nationwide schedules. Expertise in instructional design methodologies, project coordination, and mentoring trainers to enhance operational proficiency across technology deployments.
Overview
21
21
years of professional experience
Work History
Senior Software Trainer
Onity Client Projects through C and C Consulting
01.2005 - Current
- Delivered instructor-led training for hotel front desk staff, management teams, and engineering departments to enhance operational proficiency.
- Train hotel staff on electronic locking systems and hospitality technology platforms.
- Customized training sessions to align with hotel operations and system configurations, enhancing relevance for learners.
- Developed training manuals, job aids, and quick reference guides for trainers and end users, ensuring effective knowledge transfer.
- Provided Tier 1 post-training support, assisting users with system usage and workflow questions to ensure seamless integration.
- Mentored newly onboarded trainers during initial deployments, facilitating their integration and confidence in delivering training.
- Deliver both onsite and remote training sessions across hotel locations.
Training Coordinator
Onity Client Projects through C and C Consulting
01.2005 - Current
- Ensure training readiness prior to system installations.
- Tracked training completion and readiness across hotel properties, enhancing deployment success.
- Coordinated nationwide training schedules, facilitating timely hotel system deployments.
- Managed communication of training timelines and project updates, keeping stakeholders informed.
- Facilitated communication between trainers and project managers to align training objectives. between trainers project managers and hotel leadership.
Scheduling Coordinator
Onity Client Projects through C and C Consulting
01.2005 - Current
- Resolved scheduling conflicts and adjusted timelines to ensure project deadlines were met, minimizing disruptions to training programs.
- Planned trainer assignments and coordinated availability for multiple training projects to maximize resource utilization.
- Coordinated travel logistics, including flights and lodging, to streamline training schedules and support training initiatives.
- Scheduled onsite and virtual training sessions for hotel teams to enhance staff skills.
Project Coordination
Onity Client Projects through C and C Consulting
01.2005 - Current
- Conducted training needs assessments to identify necessary sessions, aligning resources with hotel goals and improving staff competency.
- Coordinate training timelines with hotel leadership and installation teams.
- Facilitated hotel technology deployments as training implementation projects, enhancing staff readiness.
- Prepared training environments and software systems for instructor-led sessions, facilitating effective learning experiences.
- Analyzed training feedback to refine programs and materials, enhancing relevance and effectiveness for participants.
Credentialed Epic Trainer
Grady Health System
06.2011 - 11.2011
- Delivered instructor-led Epic training for hospital staff on Cadence and ADT modules, improving system proficiency and user confidence.
- Facilitated classroom and hands on training sessions supporting Epic system rollout.
- Guided healthcare staff through patient scheduling workflows and Epic system navigation.
- Supported hospital staff during go-live by addressing system questions, facilitating seamless transitions to new systems.
- Maintained Epic training environments for demonstrations and practice, facilitating effective learning experiences.
- Collaborated with trainers and project teams during Epic implementation, aligning training efforts with project goals.
Education
Bachelor of Science -
Strayer University
Morrow, GA01-2008
Computer Information Systems
Clark Atlanta University
Atlanta, GASkills
- Instructor-led training and virtual delivery
- Training program management and implementation
- Trainer development and onboarding
- Instructional design and curriculum development
- Technical training and job aid creation
- Needs assessment and project management
- Project oversight and planning
- Scheduling expertise and vendor management
- Time management and teamwork
- Remote training and learning management systems
- E-learning authoring tools and webinar facilitation
- Learning theory
- ADDIE
- SAM
- Project management
- Scheduling coordination
- Training needs assessment
- Advanced understanding of Electronic Locking System Software
- Electronic locking systems
- Project scheduling
- Project tracking
- Project Coordination
- Contract management
- Requirements gathering
- Facilitation skills
- Training coordination
Technology and Project Tools
Technical and Support Tools
AnyDesk, Chrome Remote Desktop, Webex, TeamViewer, LogMeIn, Zoom
Project Management Tools
Trello, Asana, Microsoft Planner, Microsoft Project, Slack
Collaboration Tools
Google Workspace, Notion
Training and Content Development
Camtasia, SnagIt, Articulate, Loom, Scribe, Easy LMS, Canva
Microsoft 365 Core Applications
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Microsoft Teams
Web and Technical Tools
WordPress, Basic SEO, Plugin and theme management
Volunteer Experience
My Savvy Seniors, Volunteer Trainer, Provide technology training for senior citizens focused on computer literacy internet navigation and mobile device usage., Develop simple learning materials and job aids to help seniors practice technology skills independently., Deliver small group and one on one training sessions focused on building confidence with technology., Teach seniors how to use essential digital tools including email video calls and online services., Help seniors feel comfortable with technology so they can make informed decisions about devices and software.
Timeline
Credentialed Epic Trainer
Grady Health System
06.2011 - 11.2011
Senior Software Trainer
Onity Client Projects through C and C Consulting
01.2005 - Current
Training Coordinator
Onity Client Projects through C and C Consulting
01.2005 - Current
Scheduling Coordinator
Onity Client Projects through C and C Consulting
01.2005 - Current
Project Coordination
Onity Client Projects through C and C Consulting
01.2005 - Current
Bachelor of Science -
Strayer University
Computer Information Systems
Clark Atlanta University